Agent Connect

Serve Your Customers Before You Answer the Call

Customers and agents share the same goal: quick service.

There’s a simple method for improving customer interactions at the call center. It’s Agent Connect.

Imagine the ability for agents to reach out to customers who have abandoned or were unable to complete the inbound call. When these situations occur, Agent Connect launches the call to the agent and then to the high priority customer - automatically connecting the right agent anywhere with your customer. Agent Connect improves agent efficiency and increases list penetration without the costs or inflexibility typically associated with premise-based solutions.

• Automated Connection–Automatically connects the right agent anywhere with high priority customers.
• Abandoned Recovery–No other solution allows you to immediately connect agents to customers who abandoned or were unable to complete an inbound or outbound call.
• Expanded Reach–Connect with customers you couldn’t before with automation alone by automatically connecting an agent in situations that require personal care.

Customers appreciate the personal care. Agents value the efficiency. Everybody wins.

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• Webinars and Tools

  

  ROI Calculator:
  Find out how much you can save using Varolii instead of traditional mail.

• Resources

  • Data Sheet:

    Varolii Queue Management and Agent Connect keep agents efficient and your customers satisfied.

  • White Paper:

    Learn how to create a more efficient contact center.

• Demos

  • Varolii Locate is beyond standard skip-tracing. Learn the differences in this demo