Monitoring & Tuning

Varolii continually monitors applications deployed at client sites to ensure their continued health and operational stability, as well as analyzing and improving ongoing application performance.

Clients find high value in our regular, systematic analysis of customer response data, assessed against our own set of best practices, and our exclusive peer reporting that enables comparisons to be made against other, similar applications.

Results of this dedicated attention include:

• Ongoing improvements to the ROI of Varolii applications. ROI improvements are measured regularly by Varolii and reviewed with customers
• Direct improvements in contact and success rates across all applications
• Collections — improvements in dollars collected per dollars spent and other key metrics
• Customer service — improved service delivery, fewer routine calls to the contact center, better customer experience, strong brand reinforcement
• Marketing campaigns — higher response rates for customer onboarding, better results in retention, cross sell, and upsell
• Healthcare — better response rates, higher patient acceptance, improved delivery and outcome economics