Varolii Client Advantage
Making it Easy to Get the Best Results
The Six Keys to Your Advantage
Only Varolii provides teams of professional people who focus on your applications 24/7, ensuring you get the advantage you need for a better Return on Interactions.
This is Client Advantage. A team dedicated to ensuring you connect with your customers and employees and ensure they take action.
Varolii Client Advantage uses a blend of technology, experience and best practice data to provide customized support, monitoring, and recommendations for improved performance and results, while at the same time ensuring the best possible customer experience.
Benefits of Client Advantage:
- Monitoring system and application performance
- Providing 24x7 technical support
- Having one point-of-contact advocate to coordinate all resources
- Analyzing response data and comparing against industry benchmarks
- Providing ongoing improvements to your applications
See the Data Sheet>>
The Six Keys to Your Advantage
Your Client Advocate is your single point of contact. They are dedicated to making your applications perform at the highest level, making recommendations for improvement and coordinating tackling issues before they become issues.
The Application Monitoring team evaluates your applications day and night, measuring performance against a unique set of industry benchmarks.
The Application Tuning team consistently tunes and modifies your applications to make sure that you continue to get the results you need, reliably and consistently.
Our experts collaborate with you to create automated conversations that deliver results. Experts in the latest speech and visual technologies, Media Services uses a proven technique called Message Mastering to create high-return, high-value communication and applies best practices derived from billions of customer interactions.
Only Varolii captures, manages, and analyzes every customer response—billions to date—allowing you to increase ROI and customer response by knowing when, how, and with whom to contact, and with what message.
24 hours a day, 7 days a week, 365 days a year, Varolii’s technical support group stands ready to keep your Varolii applications running at peak efficiency.
I think the support has been excellent. We have our own client advocate and the person that works with us lives up to that title very well.
Dan FallonProject ManagerUPS