Varolii Integration
Others Make You Adapt. Varolii Adapts to You.
We provide flexible integration options to both data and call-center systems so you can:
- Centralize customer and employee data
- Remember account information
- Provide rapid system updates
- Deliver the most relevant, personalized content
Data Integration
We have expertise in integrating with common enterprise software like MQSeries, mainframe-based 3270 systems, SOAP, and many other systems and data formats.
Why does it matter?
Our data model can integrate with your systems and data formats, enabling you to communicate with your customers and employees in a meaningful and relevant way, compelling them to take action and delivering a higher return on every interaction.
Systems Integration
We can integrate to contact center software and systems to drive better performance and enable you to get the most out of the systems you've already invested in. We integrate with key systems such as network call routing hardware and software (like Cisco ICM), interactive voice response (IVR) systems, automatic call distributors (ACDs) and CTI software.
Why does it matter?
As a hosted service, we can integrate to contact center software, telephony tools, and back-office systems to help you drive better performance from your Varolii applications and leverage your existing technology investments.
Varolii integrates with your existing system to ensure you're providing the most accurate and timely information to your customers and employees and recording the results of those interactions