Varolii Professional Services
Starting Out Right. Analyzing Results. Improving ROI.
Every organization we engage with has unique requirements, from both a business and technical standpoint. Varolii Professional Services designs, implements, and deploys a solution that:
- Delivers quick ROI—Professional Services translates your business requirements and rules into effective communications solutions.
- Minimizes integration time and resource requirements—Professional Services integrates the solution with your own IT infrastructure quickly, with minimal demand on your own internal IT resources.
- Offloads integration work—Varolii’s Professional Services staff can take as much of the work load as you require and has deep experience integrating its solution with client data systems, including proprietary systems and complex legacy systems.
- Conforms to industry standards—Varolii uses the current technology releases to provide an XML solution that delivers on promise of easy web service integration.
See What Varolii Professional Services Accomplished with Alaska Airlines:
Varolii integrated tightly with the airline’s Sabre reservations system and customer contact databases.
The solution accommodates complex business rules, interacts through multiple communications channels, and automatically registers customer responses.
Varolii designed a personalized voice message to communicate details of each passengers’ itinerary including, flight number, departure date, departure time, and gate number.
Recipients can use their keypad to confirm flight itinerary, changes, connect back to a live agent, or forward the message to others.
See Alaska Airlines Case Study >>
The Varolii team has been outstanding to work with. They really try to understand our business and what we're trying to accomplish. They have a lot of knowledge and best practices, and know what has worked in the past for other customers.
Rob ShapardAssistant Vice President of OperationsUnitrin Direct