Interaction Design
Creating the Conversation. Delivering on the Value.
Hear the Difference: Only Varolii has tens of thousands of names, places, dates, times, and dollar amounts pre-recorded and dynamically placed to make your conversations flawless
It used to be enough just to make the phone ring. Over the years, consumers have become savvier regarding message quality, driving higher expectations regarding the efficacy of automated communications. As a result, the artistic side of communication—Interaction Design—is playing a more prominent role in customer engagement strategy.
The Art of Mastering the Message
How a customer responds to an interaction is the true marker of the effectiveness of the communication. Varolii Message Mastering™ service, led by our expert Interaction Design team, is a high value, collaborative scripting exercise that:
- Optimizes each interaction script to match the desired outcome
- Utilizes top voice talent to create clear, compelling communications that deliver higher response rates
- Can be easily applied to any channel—voice, text, email, smartphone—according to customer preference.
Real Voices, Real Results
Most automated communications providers rely on text-to-speech (TTS), which can sound robotic. Varolii uses the best voice talent in the industry. Our Golden Voices™ use appropriate accents, pronunciations, tones and inflections to create natural-sounding communication and conversation-quality dialogue.
Combined with our the Sea of Names™ database of correctly annunciated and professionally concatenated proper names, places, currencies, and dates, these expertly crafted scripts create a seamless, high quality interaction that engages the customer and expertly guides them through the decision-making process.
When you get a call from Varolii using their voice technology, they blend in all these voices. It’s a pleasant voice, you might actually start talking to the voice it sounds so real.
Frank A. MorrisroePresidentEquiant