Varolii Newshttp://www.varolii.com/company/press.aspxLatest industry news from Varolii<url /><link /><width /><height /></image><item><title>Varolii Announces Progressive Engagement™, the Healthcare Industry’s First COMPLETE Suite of Patient / Member Outreach Applicationshttp://www.varolii.com/Company/Press/2008/Varolii_Announces_Progressive_Engagement.aspxOngoing Proactive Outreach Enrolls More Patients, Lowers Program Costs and Promotes Better HealthPractice Makes Perfect: Preparing Your Company for Disasterhttp://www.varolii.com/Company/Press/2008/BC_Disaster_Preparedness.aspxVarolii Launches Total Solutions™http://www.varolii.com/Company/Press/2008/Varolii_Launches_Total_Solutions.aspxA Fully Managed Service with Deep Integration, Comprehensive Reporting and Feature Flexibility for Outbound CommunicationsVarolii Unveils Next-generation Predictive Analytics for Customer Communicationshttp://www.varolii.com/Company/Press/2008/Varolii_Predictive_Analytics.aspxIn this economic downturn, companies can learn from historical data and sophisticated models to compete more effectively for consumer mind- and wallet-shareVarolii Introduces Industry's First Complete Suite of Workforce Continuity Applicationshttp://www.varolii.com/Company/Press/2008/Varolii_Introduces_Workforce_Continuity_Suite.aspxFour New Applications Leverage Best Practices to Provide Effective Communications through All Stages of an Emergency EventThe Lights Are On, But Nobody’s Home: The Human Element of Business Continuityhttp://www.varolii.com/Company/Press/2008/DRJ Springworld-Varolii-DisaterRecovery.aspxVarolii Executives and G. Lewis & Associates speak at DRJ SpringworldExperian and Varolii Un-Crunch Debt Collections for Creditorshttp://www.varolii.com/Company/Press/2008/Experian-Varolii-Credit.aspxVarolii and Experian Executives Speak at NCCR ConferenceBOK Financial Reduces Mortgage Delinquencies with Varolii's Interactive Customer Communications Solutionhttp://www.varolii.com/Company/Press/2007/BOKFinancialReducesMortgageDelinquencieswithVaroliisInteractiveCustomerCommunicationsSolution.aspxVarolii helps improve collections performance, even as United States mortgage delinquencies reach an all time highVarolii Appoints John Flavio As Chief Financial Officerhttp://www.varolii.com/Company/Press/2007/VaroliiAppointsJohnFlavioAsChiefFinancialOfficer.aspxFlavio brings decades of accomplishments for public and private companies to rapidly growing provider of interactive communication solutionsPAR3 Communications Unveils New Corporate Identity, Changes Name to Varolii Corporationhttp://www.varolii.com/Company/Press/2007/PAR3CommunicationsUnveilsNewCorporateIdentityChangesNametoVaroliiCorporation.aspxNew brand reflects evolution of company, increased capabilities and unique approach to interactive communicationsPAR3 Communications Solution Named Top Collection Technology Product for 2006http://www.varolii.com/Company/Press/2007/PAR3CommunicationsSolutionNamedTopCollectionTechnologyProductfor2006.aspxCollection Advisor Magazine's Award Announced at Collection Advisor TECH '06PAR3 Awarded Patent for Real-Time Contact Pacing Capabilitieshttp://www.varolii.com/Company/Press/2006/PAR3AwardedPatentforRealTimeContactPacingCapabilities.aspxPatented technology removes staffing restrictions and adjusts outbound notification volumes to help agents effectively manage inbound call fluctuations PAR3 and Vitality, Inc. Join Forces to Improve Medication Adherence with Combined Solutionshttp://www.varolii.com/Company/Press/2006/PAR3andVitalityIncJoinForcestoImproveMedicationAdherencewithCombinedSolutions.aspxVisionary offering is the next phase in disease management; will motivate positive patient behavior change through integrated GlowCap TM and automated outreachKeystone Mercy Health Plan Selects PAR3 to Serve At-Risk Patients, Reduce Emergency Department Overusehttp://www.varolii.com/Company/Press/2006/KeystoneMercyHealthPlanSelectsPAR3toServeAtRiskPatientsReduceEmergencyDepartmentOveruse.aspxEmergency department visits are growing rapidly while resources are declining, creating serious overcrowding, according to an investigation by the Institute of MedicineNextel Partners Retains More Customers with PAR3's Interactive Communications Solutionhttp://www.varolii.com/Company/Press/2006/NextelPartnersRetainsMoreCustomerswithPAR3sInteractiveCommunicationsSolution.aspxWinback program increased customer retention by more than 400 percentPAR3 Helps BOK Financial Minimize Charge-offs and Enhance Customer Servicehttp://www.varolii.com/Company/Press/2006/PAR3HelpsBOKFinancialMinimizeChargeoffsandEnhanceCustomerService.aspxSuccess of demand deposit account program prompts expansion of automated communications solution across additional business unitsPAR3 Names Ynette Gibbs Vice President of Product Managementhttp://www.varolii.com/Company/Press/2006/PAR3NamesYnetteGibbsVicePresidentofProductManagement.aspxFormer Onyx and Avaya senior executive brings technology and business management experience to rapidly-growing provider of automated communication solutionsPAR3-EnvoyWorldWide Receives Patent for Multi-Mode Message Routing and Managementhttp://www.varolii.com/Company/Press/2006/PAR3EnvoyWorldWideReceivesPatentforMultiModeMessageRoutingandManagement.aspxCommunication technology ensures time-sensitive information is delivered to stakeholders via multiple devicesRecoveryPlanner.com and PAR3-EnvoyWorldWide Align to Provide Companies Enhanced, Fully-Integrated Business Continuity Software and Notification Solutionshttp://www.varolii.com/Company/Press/2006/RecoveryPlannercomandPAR3EnvoyWorldWideAligntoProvideCompaniesEnhancedFullyIntegrated.aspxRecoveryPlanner.com Joins the Envoy Alliance Program to expand notification offering to their customersPAR3's Automated Communications Solution Selected By Allegheny Powerhttp://www.varolii.com/Company/Press/2006/PAR3sAutomatedCommunicationsSolutionSelectedByAlleghenyPower.aspxUtility will leverage the interactive notification solution to reduce costs and increase consumer payment ratesPAR3-EnvoyWorldWide Awarded Patent for Wireless Messaginghttp://www.varolii.com/Company/Press/2006/PAR3EnvoyWorldWideAwardedPatentforWirelessMessaging.aspxUnitrin Direct Wins 1to1 Impact Award for Innovative Use of PAR3-EnvoyWorldWide Notification Solutionhttp://www.varolii.com/Company/Press/2006/UnitrinDirectWins1to1ImpactAwardforInnovativeUseofPAR3EnvoyWorldWideNotificationSolution.aspxInsurance Provider Honored for Proactive Customer Care Program and Delivery of Critical Information to Policyholders Affected by Hurricane KatrinaOSI Improves Collections With PAR3's Automated Communications Solutionhttp://www.varolii.com/Company/Press/2006/OSIImprovesCollectionsWithPAR3sAutomatedCommunicationsSolution.aspxPAR3 partner, Outsourcing Solutions Inc. (OSI), leverages collections solution to increase cash flow by more than 30 percent for Healthcare Services clientNextel Partners Welcomes New Customers With PAR3's Interactive Communications Solutionhttp://www.varolii.com/Company/Press/2005/NextelPartnersWelcomesNewCustomersWithPAR3sInteractiveCommunicationsSolution.aspxCustomized messages confirm service plans and review product features, reducing inbound calls and enhancing customer servicePAR3 Acquires EnvoyWorldWide, Extends Leadership in Enterprise Customer Communications Markethttp://www.varolii.com/Company/Press/2005/PAR3AcquiresEnvoyWorldWideExtendsLeadershipinEnterpriseCustomerCommunicationsMarket.aspxPAR3 expands capabilities beyond the contact center with addition of business continuity and emergency notification servicesPAR3 Named top 100 collection technology product for 2005 by Collection Advisor Magazinehttp://www.varolii.com/Company/Press/2005/PAR3Namedtop100collectiontechnologyproductfor2005byCollectionAdvisorMagazine.aspxHonor Announced at CAT Expo in Las VegasPAR3 and Princeton Ecom Form Strategic Alliance to Create an Integrated Notification and Payment Processing Solutionhttp://www.varolii.com/Company/Press/2005/PAR3andPrincetonEcomFormStrategicAlliancetoCreateanIntegratedNotificationand.aspxPrinceton eCom to become the preferred processor for payments made through PAR3's automated, multi-channel collections solutionPAR3 Receives the Customer Interaction Solutions® "CRM Excellence" Award for 2005http://www.varolii.com/Company/Press/2005/PAR3ReceivestheCustomerInteractionSolutionsCRMExcellenceAwardfor2005.aspxInteractive communication solution singled out for helping companies improve customer conversationsNextel Partners Selects PAR3 for Automated Customer Communicationshttp://www.varolii.com/Company/Press/2005/NextelPartnersSelectsPAR3forAutomatedCustomerCommunications.aspxNavy Federal Credit Union Improves Collections and Fraud Performance with TSYS/PAR3 Notification Solutionhttp://www.varolii.com/Company/Press/2005/NavyFederalCreditUnionImprovesCollectionsandFraudPerformancewithTSYSPAR3NotificationSolution.aspxNew TowerGroup report showcases how a Top 20 card issuer expands use of interactive notification solution to reduce account delinquenciesPAR3 Voted Best Multi-channel Contact Center Solution, Receives Covered Industry Awardhttp://www.varolii.com/Company/Press/2005/PAR3VotedBestMultichannelContactCenterSolutionReceivesCoveredIndustryAward.aspxNominated by its customers, PAR3's leading interactive communication solution wins ContactCenterWorld.com's Members' Choice AwardsUtilities Embrace PAR3 Customer Contact Solution for Improving Collections Efficiency and Effectivenesshttp://www.varolii.com/Company/Press/2005/UtilitiesEmbracePAR3CustomerContactSolutionforImprovingCollectionsEfficiencyandEffectiveness.aspxDTE Energy Co., Nicor Gas and ComEd/Exelon discuss best practices for using interactive voice notifications to lower collections costs and increase payment ratesBeagle Research Recognizes PAR3 in CRM "Wizkids" Report for Customer Communication Solution in Use at US Airwayshttp://www.varolii.com/Company/Press/2005/BeagleResearchRecognizesPAR3inCRMWizkidsReportforCustomerCommunicationSolutioninUseatUSAirways.aspxResearch firm applauds airline�s innovative use of PAR3�s interactive, multi-channel solution to enhance customer service without taxing agentsAquila to Present Benefits of PAR3's Automated, Interactive Collections Solution at EUCI Conferencehttp://www.varolii.com/Company/Press/2004/AquilatoPresentBenefitsofPAR3sAutomatedInteractiveCollectionsSolutionatEUCIConference.aspxCase study highlights utility's success using notification solution to significantly increase contact rates, reduce write-offs, and improve customer serviceWachovia Finds PAR3 Solution More Effective Than Offshore Agents For Retail Credit Collectionshttp://www.varolii.com/Company/Press/2004/WachoviaFindsPAR3SolutionMoreEffectiveThanOffshoreAgentsForRetailCreditCollections.aspxInteractive communication solution provides 250% increase in dollars collected to dollars spentMajor Utilities Leverage PAR3 Collections Solution to Decrease Write-Offs and Improve Efficiencyhttp://www.varolii.com/Company/Press/2004/MajorUtilitiesLeveragePAR3CollectionsSolutiontoDecreaseWriteOffsandImproveEfficiency.aspxGuided by Best Practices, interactive communication solution deemed more effective than outsourced agents, third-party collectors, mailers or agent-dialer treatmentsPAR3 Communications Appoints Robert Gill Toits Board of Directorshttp://www.varolii.com/Company/Press/2004/PAR3CommunicationsAppointsRobertGillToitsBoardofDirectors.aspxPAR3 and Orcom Form Alliance to Provide Utilities With Interactive Customer Notification Solutionhttp://www.varolii.com/Company/Press/2003/PAR3andOrcomFormAlliancetoProvideUtilitiesWithInteractiveCustomerNotificationSolution.aspxBased on PAR3�s technology, ORCOM offers utilities a turnkey solution for automated, personalized customer notificationsPAR3 Helps Boost Mobile Icrease Customer Renewals With Interactive Notification Solutionhttp://www.varolii.com/Company/Press/2003/PAR3HelpsBoostMobileIcreaseCustomerRenewalsWithInteractiveNotificationSolution.aspxAutomated voice, SMS and email notifications encourage wireless customers to renew serviceTSYS, PAR3 Give Consumers Faster Warnings of Card Fraudhttp://www.varolii.com/Company/Press/2003/TSYSPAR3GiveConsumersFasterWarningsofCardFraud.aspxImmediate, direct contact alerts consumers of suspicious eventsAberdeen Group Names Alaska Airlines' use of PAR3 Notification Platform a Top Ten Call Center Implementation of 2002http://www.varolii.com/Company/Press/2003/AberdeenGroupNamesAlaskaAirlinesuseofPAR3NotificationPlatformaTopTenCallCenterImplementationof2002.aspxAnalysts applaud rapid ROI and customer satisfaction benefits associated with delivering time-sensitive itinerary information to passengers via automated communication platformPAR3 Communications Raises $15 Million in "C" Round Led by Interwest Partnershttp://www.varolii.com/Company/Press/2002/PAR3CommunicationsRaises15MillioninCRoundLedbyInterwestPartners.aspxNew and existing investors fund PAR3, following major Fortune 500 customer wins in the telecommunications, financial services, utilities and travel industriesPAR3 Communications Expands Management Team with Appointment of Chief Financial Officerhttp://www.varolii.com/Company/Press/2002/PAR3CommunicationsExpandsManagementTeamwithAppointmentofChiefFinancialOfficer.aspxIndustry veteran brings more than 20 years of financial management experience to the Seattle-based provider of event-based notification solutionsOSI Deploys PAR3s Interactive Voice Notification Solution To Proactively Qualify Customers For Loan Consolidation Programhttp://www.varolii.com/Company/Press/2002/OSIDeploysPAR3sInteractiveVoiceNotificationSolutionToProactivelyQualifyCustomers.aspxAutomated outbound marketing program generates a 600 percent increase in monthly outbound call volume and a three-fold increase in salesPAR3 Lauches Alliance Network to Expand Capabilities and Reach of Industry Leading Notification Platformhttp://www.varolii.com/Company/Press/2002/PAR3LauchesAllianceNetworktoExpandCapabilitiesandReachofIndustryLeadingNotificationPlatform.aspxEarly participants in the PAR3 Alliance Network include Convergys, OSI, HNC Software, Webhelp, Innova Solutions, ICT Group and SpeechWorksPAR3 Integrates HNC's Fraud Detection Solution to Help Businesses Automatically Notify Consumers of Potential Credit Card Fraudhttp://www.varolii.com/Company/Press/2002/PAR3IntegratesHNCsFraudDetectionSolutiontoHelpBusinessesAutomaticallyNotifyConsumersofPotential.aspxProactive messages help solve the growing problem of card fraud which affects more than 750,000 consumers and costs enterprises tens of millions of dollars annuallyConvergys and PAR3 Team up to Provide New Customer Care Services with Innovative Interactive Alerting Solutionhttp://www.varolii.com/Company/Press/2002/ConvergysandPAR3TeamuptoProvideNewCustomerCareServiceswithInnovativeInteractiveAlertingSolution.aspxCharter Communications deploys the Convergys Interactive Alerts solution to enhance customer service effortsCataloger Norm Thompson Outfitters Sees Positive Impact On Customer Satisfaction with PAR3's Event-Based Notification Systemhttp://www.varolii.com/Company/Press/2002/CatalogerNormThompsonOutfittersSeesPositiveImpactOnCustomerSatisfactionwithPAR3sEventBased.aspxPAR3 Communications' Event-Based Notification Platform Receives 2002 Product of the Year Award from Communications Convergencehttp://www.varolii.com/Company/Press/2002/PAR3CommunicationsEventBasedNotificationPlatformReceives2002ProductoftheYearAwardfrom.aspxInteractive, highly personalized notification solution chosen as one of 15 pace-setting convergence products and services along with IBM, AOL, Cisco and MotorolaNorthwest Airlines and Alaska Airlines Reach Out to Better Serve Customers by Deploying PAR3 Communications Interactive Alerting Servicehttp://www.varolii.com/Company/Press/2001/NorthwestAirlinesandAlaskaAirlinesReachOuttoBetterServeCustomersbyDeployingPAR3Communications.aspxNearly one million personalized phone alerts sent, helping airlines and passengers better manage travel plans following the September 11 attacks - proactively notifying customers of schedule changes and confirming flight arrangementsPolitical Candidate Uses PAR3s Interactive Alerting Technology to Gather Feedback From Votershttp://www.varolii.com/Company/Press/2001/PoliticalCandidateUsesPAR3sInteractiveAlertingTechnologytoGatherFeedbackFromVoters.aspxUnique outbound communication solution encourages constituents to vote and provide opinions about key issuesAlaska Airlines and PAR3 Team Up to Communicate with Customershttp://www.varolii.com/Company/Press/2001/AlaskaAirlinesandPAR3TeamUptoCommunicatewithCustomers.aspxPersonalized phone alerts immediately notify customers of flight information and automatically confirm travel plansPAR3 Communications Named One of the Top 25 Private Northwest Companies in 2001http://www.varolii.com/Company/Press/2001/PAR3CommunicationsNamedOneoftheTop25PrivateNorthwestCompaniesin2001.aspxPAR3 Communications Names Jim Nuccitelli Vice President of Saleshttp://www.varolii.com/Company/Press/2001/PAR3CommunicationsNamesJimNuccitelliVicePresidentofSales.aspxLeading CRM alert and response provider prepares for rapid sales growthCustomer Inter@ction Solutions Magazine Chooses PAR3 Communications for CRM Excellence Awardhttp://www.varolii.com/Company/Press/2001/CustomerInterctionSolutionsMagazineChoosesPAR3CommunicationsforCRMExcellenceAward.aspxPAR3 Communications Hires Former Lucent Executive To Expand Focus in Vertical Marketshttp://www.varolii.com/Company/Press/2001/PAR3CommunicationsHiresFormerLucentExecutiveToExpandFocusinVerticalMarkets.aspxIP Blue and PAR3 Communications Introduce New Interactive Alerting Platform for the Financial Industryhttp://www.varolii.com/Company/Press/2001/IPBlueandPAR3CommunicationsIntroduceNewInteractiveAlertingPlatformfortheFinancialIndustry.aspxStockbrokers can send highly personalized trading information where, when and how their customers choose; raising the bar in delivering intelligent, meaningful client serviceAdvanstar Communications Integrates New Alert and Response Technology from PAR3 Communications to Deliver Personalized Show Notificationshttp://www.varolii.com/Company/Press/2001/AdvanstarCommunicationsIntegratesNewAlertandResponseTechnologyfromPAR3Communications.aspxInteractive voice and text alerts notify conference attendees of upcoming events of interest and offer immediate registration optionsPAR3 Communications and Californias Power-Pact Energy Conservation Program Send First Interactive Alerts to Avoid Rolling Blackoutshttp://www.varolii.com/Company/Press/2001/PAR3CommunicationsandCaliforniasPowerPactEnergyConservationProgramSendFirstInteractiveAlertsto.aspxMulti-channel alert and response platform notifies businesses of peak energy use and offers immediate energy-saving response optionsPAR3 Communications' Alert and Response CRM Solution Chosen Product Of The Year By Top Industry Publicationshttp://www.varolii.com/Company/Press/2001/PAR3CommunicationsAlertandResponseCRMSolutionChosenProductOfTheYearByTopIndustryPublications.aspxNokia Venture Partners Leads $12 Million Funding Round for PAR3 Communicationshttp://www.varolii.com/Company/Press/2001/NokiaVenturePartnersLeads12MillionFundingRoundforPAR3Communications.aspxDraper Fisher Jurvetson and Timberline Venture Partners Reinvest in CRM Solution ProviderQuicken Loans Selects PAR3 Communications' Alert and Response Platform to Increase Customer Satisfaction and Operational Efficiencyhttp://www.varolii.com/Company/Press/2001/QuickenLoansSelectsPAR3CommunicationsAlertandResponsePlatformtoIncreaseCustomerSatisfaction.aspxInteractive voice alerts notify borrowers of loan status and special offers; 85 percent of customers request alerts as ongoing serviceFormer Aspect Communications Executive Joins PAR3 Communications as Director of Business Developmenthttp://www.varolii.com/Company/Press/2000/FormerAspectCommunicationsExecutiveJoinsPAR3CommunicationsasDirectorofBusinessDevelopment.aspxSteve Zirkel brings more than 12 years of experience to Customer Relationship Management start-upLeading Catalog Retailer Norm Thompson Optimizes Customer Experience with PAR3's New, Breakthrough Alert and Response Platformhttp://www.varolii.com/Company/Press/2000/LeadingCatalogRetailerNormThompsonOptimizesCustomerExperiencewithPAR3sNewBreakthroughAlertand.aspxFindings report nearly 90% of customers want to receive alerts on future orders; More than one-third are more likely to order products from Norm Thompson because of alert functionalityPAR3 Communications and ICT GROUP Join Forces to Offer Preemptive Alerting Serviceshttp://www.varolii.com/Company/Press/2000/PAR3CommunicationsandICTGROUPJoinForcestoOfferPreemptiveAlertingServices.aspxPAR3 Communications Unveils Its Breakthrough Alerting Platform at Upside Launch! 2000http://www.varolii.com/Company/Press/2000/PAR3CommunicationsUnveilsItsBreakthroughAlertingPlatformatUpsideLaunch2000.aspxPAR3 Communications Names Customer Relationship Executive Nicholas Tiliacos as President, CEOhttp://www.varolii.com/Company/Press/2000/PAR3CommunicationsNamesCustomerRelationshipExecutiveNicholasTiliacosasPresidentCEO.aspxNicholas Tiliacos joins next generation CRM start-up PAR3, funded by Draper Fisher Jurvetson and Timberline Ventures