Resource Center

Resource Center

Webinars
Case Studies
White Papers
Data Sheets
Customer Videos

Upcoming Webinars

Date	Time	Title	Topic	Duration

Archived Webinars

Title	Topic	Duration
How Your Interactions Anger or Assist Your Customers In this Webinar, Cross-Channel Strategies, Adele Sage discusses how companies succeed and why they fail during the customer experience.	Customer Communications	46:08
Break the Break-Up Cycle - Retain 10% More Customer for 10% of the Cost Varolii's webinar will show you how to maintain your customer base by using automated communications.	Customer Retention	45:00
Innovate Beyond Direct Mail Forrester Analyst, Bruce Temkin, shares why innovating customer communications now is more important than ever.	Direct Mail	42:00
Stop the Guesswork; Use Analytics to Lift Results Learn from a Senior Forrester Analyst on Enterprise Contact Strategies and how Time Warner Cable increased the collections by 1.3 million a month.	Collections	52:00
The Lending Crisis – Today’s Strategies for Tomorrow’s Success Get actionable Insights from Guest Speaker Craig Focardi of TowerGroup	Collections	45:31
Get Ahead of the Credit Crunch: Boost Collections with Automation Collecting more at the hardest time. Learn innovative new approaches for improving collections from one of the nation's economically depressed regions.	Collections	54:43
Credit Crunch: Survive or Thrive - Lessons in Improving Collections Learn the secretes from a Top 10 Bank Executive and hear how 20-year veteran, John Will, improved collections through the use of automated communications.	Collections	33:42
Do More with Less: Reduce Inbound Calls with Outbound Automation Find out how you can increase productivity and deliver better service using fewer resources in the contact center. Webinar includes a customer case study.	Customer Service	47:41
Effective Population Outreach = Successful Population Health Programs Don’t let a downturn economy drive your business results. Learn how automated communication can optimize your programs—and cut costs.	HealthCare	56:13
Improving Clinical Outcomes with Automated Communications Hear Michael Montijo, MD and S. Michael Ross, MD discuss how automated communications helps lower blood pressure readings among an at-risk population. Webinar includes a customer case study.	Healthcare	44:30
Workplace Violence Prevention: Strategies to Plan, Prevent, Communicate, Respond & Recover Gain insights from internationally recognized expert in emergency management, Regina Phelps, on how to effectively plan for, prevent, respond to, and recover from an incident of workplace violence.	Business Continuity	1 Hr
Real Plans for Real People: Satisfying the Human Concerns of Business Continuity Learn why people-focused Business Continuity planning must be fundamentally different than that of the historical technology and data approach.	Business Continuity	1 Hr
Business Continuity Communications: 7 Steps to Raising the Bar Gain practical insight on how to maximize the effectiveness of your BC communications program. This informational webinar uses real-world crisis examples to discuss best practices and the errors you can avoid in your own organization.	Business Continuity	45:00
Crisis Communications Strategies: Learn How to Ensure Organizational Resilience Hear Dr. Gerald Lewis, author of Organizational Crisis Management: The Human Factor, share practical strategies for responding to workplace crises.	Business Continuity	55:00
Practice Makes Perfect: Learn How to Achieve Actionable Results from your BC Preparedness Exercises Timothy W. Patterson, CBCP, shares practical steps on how to use exercises to optimize your continuity program and infrastructure while ensuring the operational viability of plans, procedures and personnel.	Business Continuity	55:00
Selecting an Emergency Communications Solution.. and Getting the Most Out of It In this one-hour online event, Ted Brown, President and CEO of KETCHConsulting will review the different considerations a business should examine as part of selecting a mass notification solution	Business Continuity	1 Hr

Case Studies

Title	Topic
California Department of Health Services Minimizes Public Exposure and Achieves Compliance with Federal Mandates Using Varolii Profiles™, California’s largest state agency improves health outcomes with emergency communications.	Business Continuity
Communicating the Importance of Business Continuity A premier financial services firm implements Varolii Profiles™ for Business Continuity to deliver urgent employee notifications during a crisis.	Employee Communications
Nextel Partners Improves Customer Relationships with New Welcome Call Strategy Focused on the customer experience, Nextel Partners proactively welcomes new customers, while improving efficiency in the contact center.	Communications
Nextel Partners Increases Retention with Successful Winback Program Using interactive customer communications, Nextel Partners is able to reduce churn by contacting more customers before cancellation.	Communications
Nextel Partners Collects More for Less, Eliminates Organizational and System Frustrations Within weeks of deployment, the carrier lowered costs and collected more dollars per account across all stages and risk groups.	Communications
Increased Revenue, Fewer Write Offs, and a Partnership for Success Vectren collects more at a fraction of the cost, keeping fewer customers from disconnection.	Collections
Leading Mail Order Retailer Keeps Agents Focused on Selling while Improving Customer Service With Varolii Interact™, Norm Thompson Outfitters notifies customers of order status without draining agent resources.	Customer Service
Alaska Airlines improves Customer Service and Productivity Varolii helped Alaska Airlines reap a three-month ROI with interactive customer communications.	Customer Service
Northwest Airlines Reaches Thousands of Customers on a Moment’s Notice – Without Taxing Agent Resources With Varolii Interact™, this major airline delivers time sensitive information while improving customer service.	Customer Service
Better Service, Improved Operations, More Revenue QualxServ delivers faster service and a better customer experience with Varolii Total Solutions™.	Customer Service
Varolii Helps Equiant Optimize Their Contact Center Financial services company reduces hold times, seasonal hiring while significantly increasing customer satisfaction.	Customer Service
Overdraft Notifications Keep BOK Financial’s Charge-offs and Customer Satisfaction in Check Improving customer communication and revenue with Varolii’s Interactive Customer Communications.	Financial Services
Top Ten Card Issuer Reduces Average Fraud Run by 50% and Increases Customer Satisfaction Varolii Interact™ enabled one of the country’s largest credit card issuers to immediately double its ROI, while improving customer outreach.	Financial Services
Interactive Marketing Application for Student Loan Consolidations Increasing productivity and closing more sales with Varolii’s Interactive Customer Communications.	Financial Services
Top Mortgage Lender Increases Payment Rate While Lowering Costs Boosting collections on delinquent accounts and improving customer satisfaction, a leading mortgage lender turns to automated communications.	Financial Services
Card Issuer Processes More Applications at a Lower Cost Using Varolii With Varolii Interact™, a leading credit card issuer tracks down missing information while streamlining customer communication.	Financial Services
Top Five Financial Services Firm Improves ROI by Increasing Customer Satisfaction Through continuous tuning methods Varolii improves on an already successful application.	Financial Services
Overdraft Notifications Keep BOK Financial’s Charge-offs and Customer Satisfaction in Check Improving customer communication and revenue with Varolii’s Interactive Customer Communications.	Financial Services
Improve Refill Compliance and Promote Wellness with Interactive Patient Communications Leading retail pharmacy chain uses Varolii Interact™ to drive revenue and increase customer loyalty through smart and efficient patient outreach.	Healthcare
Improving Quality of Care using Interactive and Personalized Contact through Automation A leading population management company uses Varolii Interact™ to foster healthy outcomes and better care to hypertensive, elderly patients.	Healthcare
Top U.S. PBM Gains Bottom Line Results, Improved Member Experience One of the nation’s largest mail order pharmacy operations drives growth by focusing on operational efficiencies and member experience.	Healthcare
Effective Connections With Progressive Engagement Suite A leading disease management company uses Varolii to enroll more patients and lower operational cost.	Healthcare
Automated Solution Leads to Successful Enrollment A top behavior health organization enrolls new members and finds time to reach a different strata of patients using Varolii’s Progressive Engagement Solution	Healthcare
Insurance Carrier Calls Out for Policy Renewals - Saves $5 Million in Policies a Year Improving retention and boosting investment contribution through efficient and interactive customer communications.	Insurance
Puget Sound Energy Makes it Easy for Customers to Pay Major utility uses Varolii Payment Processing to collect more money, enroll customers in auto-pay and control costs.	Payment Processing
Leading Maker of Personal Computers and Consumer Technology Improves Service and Grows Retail Sales Integrating Varolii’s Interact™ platform across their contact centers, company generates $19M in incremental revenues.	Consumer Retail
Top Five Broadband Provider Streamlines Customer Survey Process and Reduces Costs Deploying Varolii Interact™, the provider cut costs by 44% within weeks and created a more efficient survey process.	Utilities
Commonwealth Edison Increases Payments with Interactive Customer Communications After rapidly deploying Varolii to improve collections efforts, Commonwealth Edison achieves impressive results.	Utilities
Alliant Energy Improves Efficiency with Interactive Customer Communications for Curtailment Using Varolii Interact™ to complement its load curtailment program, Alliant Energy streamlines the customer notification process.	Utilities
Aquila Dramatically Reduces Account Write-offs with Interactive Customer Communications Implementing Varolii Interact™ for Collections allows leading utility provider to significantly reduce write-offs and customer disconnects.	Utilities

White Papers

Title	Topic
The 12 Must-Haves to Automate Your Customer Communications While automating your customer contact offers significant benefits to your business and your customers, not all solutions provide the same results.	Customer Communication
Interactive Customer Communication Technology - Evaluating Service Providers This white paper provides an outline of the key requirements of effective communications that providers should deliver.	Customer Communication
Interactive Customer Communication Technology - Consumer Acceptance of Automated Communications This paper provides research from several customer surveys that show consumers are appreciative and accepting of automated communications.	Customer Communication
Interactive Customer Communication Technology This white paper takes an in-depth look at the elements required when considering implementation of an interactive customer communication solution.	Customer Communication
The Secret To More Successful Collections Improving efficiency and results with automated communications	Collections
What's Next in Automated Communications - How Analytics Improve the Bottom Line Automated, interactive customer communications can do so much more than just send a message. When combined with sophisticated analytics, ….	Collections
Interactive Customer Communication Technology - Early Stage Collections This paper provides an outline for achieving superior results while managing the customer experience in early stage collections.	Collections
Proactive Communications - The New Way to Reduce Costs and Improve Customer Satisfaction Recent advances in technology make it possible to effectively automate this contact, and deliver it across a broad range of service and support initiatives.	Customer Satisfaction
The Seven Steps to Successful Business Continuity Communications Learn how organizations are taking measures to implement reliable, flexible, inbound and outbound communications	Business Continuity
Ensuring Organizational Resilience and Employee Well-Being through Crisis Communications Practical strategies to educate and protect employees before, during and after crises	Business Continuity
Ensuring Workforce Continuity During a Pandemic Communications best practices	Business Continuity
When the Lights are On, But Nobody's Home - Strategies for Promoting Workforce Continuity Promoting workforce continuity and organizational resilience through a blend on inbound and outbound communications strategies.	Business Continuity
A New Strategy to Relieve Contact Center Pressure and Rise Above the Performance Plateau Hosted proactive communications solutions help centers take the next step to efficient and effective operations and differentiate sales and service delivery.	Call Centers
Cost Effective Contact Center Communications This paper describes and provides case examples showing how automated communications can improve your contact center’s operational efficiency.	Call Centers
Interactive Customer Communication Technology - Improving Call Center Outsourcing with a Hosted Solution This white paper explores the potential benefits and strategies for using automated communications as a complement to outsourcing in collections and retention.	Call Centers
After the Dust Settles - Helping Utilities Manage in a Changing Environment Automated customer communications: helping utilities manage in a changing environment.	Utilities
Communication Therapy - CRx - A New Approach to Improving Treatment Adherence Treatment adherence is one key to promoting wellness in patients who require ongoing medication therapies.	Healthcare
Improving Economic Outcomes and Patient Health New health strategies using automated proactive communications.	Healthcare
The 12 Must Haves for Improving Rx Sales Automated solutions provide a broad range of operational efficiencies and an improved ability to successfully market services.	Healthcare

Data Sheets

Title	Topic
Varolii's MessageTrust: Contractually Guaranteed Performance Varolii MessageTrust Guarantee provides assurance to deliver you can count on.	Employee Communications
Varolii Capacity - Proven to Meet All Critical Communication Needs Proves unparalleled capacity and throughput to meet the needs of our diverse, Fortune 1000 customer base.	Employee Communications
Varolii Employee Accountability Communications See how Varolii helps organizations protect and connect with the employees during a crisis.	Employee Communications
Varolii Enterprise Business Continuity Communications Designed to meet the needs of larger enterprises for fast, reliable, consistent Business Continuity communications.	Employee Communications
Varolii First Responder Communication Connects first responders and other stakeholders fast, flexibly and reliably enabling rapid, effective response during an incident.	Employee Communications
Varolii Pandemic Planning Communication Designed to handle the unique, rigorous communications challenges that organizations can experience during a pandemic flu outbreak.	Employee Communications
Varolii Security Review of Varolii's security infrastructure.	Employee Communications
Varolii Delivers Interactive Communications for First Responders Collapse incident response time with real-time collaboration and communication	Business Continuity
Varolii Delivers Interactive Communications for Employee Accountability Account for and manage employees during a crisis.	Business Continuity
Varolii for Business Continuity Reaching the right people at the right time with critical information.	Business Continuity
Varolii Deliver Interactive Communications for Pandemic Planning Facilitate ongoing crisis management with real-time 2-way communication.	Business Continuity
Varolii Delivers Interactive Communications for Enterprise Business Continuity Plan for the unplanned throughout your organization with crisis communications	Business Continuity
Delivering Urgent, Inbound Communication with Varolii Message Center Give your employees the ability to reach you during emergencies – creating efficient accountability and ensuring business continuity	Business Continuity
Varolii’s Airline Flight Team Management Organize crews, respond to changes and urgent situations more efficiently.	Business Continuity
Critical Communications for Utilities Varolii’s interactive communications help utilities manage unpredictable and urgent events.	Business Continuity
Rise Above the Noise Varolii’s Media Services adds brand and persona to applications, creating the best possible consumer experience	Media Services
Total Collections Offers Agent-Less Payment Processing Varolii Delivers a flexible and seamless payment solution for customer s to fully self serve.	Collections