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How to Buy

Fast and Smart Solutions for Customer Service and Loyalty

There are two ways to take advantage of Varolii Customer Service and Loyalty: Fast and Smart.

Fast Collections

Varolii’s Fast solution is for companies who are beginning to take advantage of intelligent automated communications by replacing or complementing their current program.

Varolii Fast provides a quick and cost-effective way to access access the Varolii Unified Interact platform and Varolii ID—the “brains” that enables the type of one-to-one communication with your customers that will generate a quick ROI.


Smart Collections

Varolii’s Smart solution gives companies new insight and features to improve their communication approach so they can see immediate results and gain the highest ROI.

Varolii Smart includes everything in the Varolii Fast solution, and takes your communications to the next level with cross-channel outreach and a set of features that further optimize your contact center and save you additional costs and maximize your existing resources.


Solution Features Fast Smart
Varolii ID – automatically stores the outcomes of individual interactions
Multiple Conversation Types (Voice) – message content with option for recipients to interact with the communication (response options, language, channel, and available outcomes; 2 conversations)
Self-Service Features – ability to self-serve through the Varolii communication
Message Retrieval – ability to call back in and retrieve missed messages with full response options available
2-Way Data Integration – automatic file sent which details the recipients’ interaction with the Varolii communication
Additional Conversations – 3 additional conversations with option for recipients to interact (response options, language, channel, and available outcomes; 5 conversations total)  
Multiple Languages – English and Spanish  
Voice Persona Fast Smart
Professional Voice Messaging – natural language voice created by Varolii’s professional voice talent
Sea of Names – access to a vast pre-recorded library of common words and names
Media Services “Message Mastering” – access to Media Services professionals and Varolii’s proprietary process to script, record, apply best practices and quality assurance to conversations
Strategy and Support Fast Smart
Client Advantage – customized support, monitoring, and a dedicated resource to help manage communications
Suite of Reports – access to over 40 online tools and reports
Contact Center Features Fast Smart
Intelligent IVR Transfers – ability to intelligently & seamlessly transfer within your IVR to specific branches or IVR applications
Announce Hold Times – informs customers of estimated hold time when transferring to a contact center agent
Contact Pacing – automatically adjusts outbound call volume based on contact center resources and activity
Agent Connect – treat high-priority customers first, re-capture disconnects, give agents warm transfer info prior to taking the call  
Dispatch and Hour Control – enables you to tailor contact strategies using various filters (time of day or prevent dispatch by area code and number type)  
Smart Channels Fast Smart
Cross-Channel Communication – combination of voice, email, text messaging all within a single conversation  
SMS Text Messaging – ability to send interactive communications via text  

See the Varolii Customer Service and Loyalty Product Sheet »

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