Customer Service & Loyalty
Proactively Reach Your Customers
Customers have increased service expectations, and more purchasing options than ever before.
Varolii’s Customer Service and Loyalty product helps you stay competitive with the most cost effective, productive way to engage customers. You can reduce churn by reaching out to your customers with the right message at the right time. Varolii makes this task much easier, less expensive, and far more successful than traditional mail or live interaction. Our automated communications are used for win-back programs, service/contract renewals, loyalty rewards incentives, new service offers, and much more.
The Payoff?
- Reach More Customers—Proactive communication at the most critical times keep your company top of mind.
- Allow Customers to Self Serve—Varolii communications are interactive, inciting your customers to respond.
- Reduce Churn—Varolii messages are a fraction of the cost of traditional strategies (call center and direct mail) and generate better results.
Note on FTC and FCC compliance: Varolii is quite familiar with, and watches for changes in, the federal and state laws and regulations affecting electronic and recorded message communications with consumers. Learn more.
We reduced cancellations from those that we called [using Varolii] by about 50% versus those that we didn't call... for us that's huge, a half a point on $300 million is probably close to $1.5 million dollars or so annually.
Rob ShapardAssistant Vice President of OperationsUnitrin Direct