The ROI: Return on Interactions Track Sessions
Have fewer resources but need more results? Interaction '10 will demonstrate how to increase your ROI - Return on Interactions - by "making it personal."
Better results with less effort. Learn how you can get a better result from every interaction using innovative features, applications and strategies.
In this track, you will:
- See sneak peeks of new applications and innovative products.
- Gain product knowledge you can use immediately.
- See live demonstrations.
Check out the detailed session descriptions below or Download the full conference brochure with the session listing.
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Session Descriptions:
The Smartest Collections Strategies Win: Better Results Through Intelligent Communications
Has there ever been a more difficult environment for collections? On top of the economic climate, collections is faced with evolving markets, changing consumer behaviors, and new regulations. The strategies you implement today can make your worldeasier and yield better results. Learn:
- The latest trends in reaching customers
- Emerging issues surrounding collections
- New cutting-edge collections strategies
- What’s new in Varolii’s Collections products
Brian Moore - Varolii (Tue - 1:30 - 2:20, Salon J)
This Old Contact Center: Fixing it Up and Improving Results with Intelligent Communications
Like any home improvement program, succeeding in the contact center is a job that’s never done. In this session, you’ll learn how technology makes your communications smarter, including queue management, CTI integration,
agent connect and more. You’ll also learn how it can help
you better manage your workforce, activities and business processes in your call center. This session features case studies. Mary Bartels - Varolii (Tue - 2:30 - 3:20, Salon L)
The Shifting Landscape: Tackling the Challenges of a Customer-Centric Contact Center to Improve Performance
Contact center trends are always changing. How do you keep up? Join us as we discuss how to overcome challenges you face while creating a customer-centric organization.
Learn how:
- Intelligent contact centers can build positive customer experiences
- The Varolii Unified Interact Platform can help you create meaningful KPIs and dashboards,
and mine information from customer communications - To enable closer connections with your most valued customers
Mary Bartels - Varolii (Tue - 1:30 - 2:20, Salon L)
Interactive Session: 5 Top Communication Challenges and What You Can Do to Solve Them
Challenge…Solution! Challenge…Solution! In this fast-moving interactive session, we’ll examine the difficult, yet common communications challenges you may be facing throughout the customer life cycle and what your peers are doing to overcome them. Varolii experts will help guide this interactive roundtable format. Kael Kelly, Lisa Breland and Kate McArdle - Varolii (Tue - 2:30 - 3:20, Salon J)
What Keeps Your IT Department up at Night? How Partnering with IT Can Help You Meet Your Communication Goals
Your IT group is a mission critical key player in all of your programs, but their budgets are strapped and resources limited. Learn how your IT organization can:
- Gain extra time, budget, and resources
- Get a higher return on your existing infrastructure
- Provide a greater level of service while reducing capital expenditures
This session features key insight and strategies that you can leverage right away. Lisa Breland and John Flavio - Varolii (Tue - 3:35 - 4:25, Salon L)
The Power of Intelligent Data: Using Reports to Shape Your Business Strategy
Your reports should be as unique as your applications. Can you quickly unlock the data you need to demonstrate your ROI and improve your effectiveness? In this session, you’ll learn about data and analysis your team can use from Varolii reports to improve results. You’ll learn how to improve campaign efficiency and help segment your customers through downloadable data.
Teri Howe - Varolii (Tue - 3:35 - 4:25, Salon J)
You Can’t Manage What You Can’t Measure—A Reporting Primer
You have to squeeze every bit of effectiveness out of your applications, but if you don’t know how to measure the results, how do you know if you are improving? In this session you’ll learn the basics about reporting and get practical advice, including the seven essential reports that help you to gain visibility into your campaigns. Teri Howe - Varolii (Wed - 9:30 - 10:15, Salon K)
Smart Mobile Communications: How to Get It Right the First Time
Text messaging is a powerful, emerging channel, especially used in cross-channel communications. But there are a few things you must know before you start, including on the regulatory front. Learn smart strategies will help you better use the fastest growing and highly effective channel. In this session, you’ll get a text messaging primer and gain insights to help your company prepare and build a text messaging communication strategy.
Michelle Westover - Varolii (Wed - 9:30 - 10:15, Salon J)
