Healthcare
Improving patient support at every treatment stage
Varolii works with more than 70 top healthcare organizations to achieve the highest value from every patient interaction, effectively increasing treatment adherence and improving the patient experience.
Blending HIPAA-compliant automated communications technologies with data driven analytics and clinical expertise, Varolii redefines the way healthcare organizations and their patients communicate. Varolii's advanced automated communications can drive efficiencies, effectiveness and results for both clinical programs and member/costumer service programs.
Varolii supports Managed Care Organizations (MCO) and Payers, Disease Management and Wellness Companies, Retail and Specialty Pharmacies, Pharmacy Benefit Management Companies, and more.
Every day, Varolii's healthcare clients see results like these:
- Contacting patients amounted to 5% of the cost of using a live agent
- 200% return on investment for a regional health plan's medication coverage communications program
- Doubled refill rates at a large retail pharamacy chain through an automated refill program
- Received up to 40% decrease in expected inbound call volume in targeted populations
- 65% patients who received reminder calls refilled their specialty pharmacy prescriptions
Improve Medication Taking Behaviors with More Effective Patient Communications
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Retail Pharmacy
Designed to improve patient communications and free up resources, while increasing revenue and customer loyalty in the process.
Sample applications include:
- Adherence Notifications (Refill Reminder, Ready for Pickup, Last fill, Auto-fill Enrollment)
- Medication Therapy Management (Engagement, Triage, Clinical Monitoring)
- Missing Patient Information and Physician Authorizations
- Insurance Coverage Denial Notifications and Request to Handle
- Product Recall Notification
Pharmacy Benefit Management
Varolii enhances PBM services to its members by delivering cost savings, order status, and increased operational efficiencies.
Sample applications include:
- Mail Order Status Information (Order Received/Delayed/Shipped, Prior Authorization/Step Therapy, Temperature Sensitive Delivery)
- Missing Patient Information and Physician Authorizations
- Product Recall Notification
MCO Member Services
Varolii enhances MCO member services, lowers administrative costs, and drives member retention through personalized and interactive contact at critical stages.
Sample applications include:
- New Member Enrollment / Welcome
- Member Retention (open enrollment)
- Benefit Status
- Patient Satisfaction Surveys
- Coordination of Benefits (COB)
- Rx Therapeutic Interchange and Generic Conversion
Clinical Care Support
Varolii enhances clinical programs by providing cost effective utilization management and improving health outcomes across a broad range of programs.
Sample applications include:
- Program Engagement (Welcome, Enrollment, Scheduling)
- Clinical Monitoring, Data Collection, and Intervention
- Patient Education -Information Therapy
- Health Risk Assessments (HRAs)
- Test Results and Scheduling
- Health Quality HEDIS Reminders
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"Varolii is helping us be more cost effective in reaching members, which helps us provide the right care for better health outcomes."
Jay Feldstein
Senior VP, Medical Affairs and Chief Medical Officer
Keystone Mercy Health Plan