Financial Services

Driving results across the customer lifecycle

Successfully delivering billions of communications on behalf of our financial services customers has taught us that every company has a unique way of doing business.

That’s why we work with you to understand your objectives and business requirements—to help you get the highest value out of every customer interaction, improve lifetime customer value and ROI, and deliver the best possible customer experience.

Our financial services customers, including 5 of the top 10 U.S. banks and financial institutions, as well as leading mortgage lenders and collections agencies, use Varolii for a variety of applications.

Every day, Varolii's financial services clients see results like these:

• 96% increase in payments within 5 days of contact
• 75% reduction in dedicated overdraft service resources
• 200% increase in dollars collected to dollars spent vs. offshore agents

Build better relationships

Customer Initiation Customer Service Collections Customer Retention

Customer Initiation It's never too early to create a positive customer experience. Now give customers information they need - when they need it. Automating more of your processes will help create more profitable customer relationships and deliver significant operational improvements . Sample applications include: Welcome call-deflect costly inbound calls, create better awareness of procedures Sign up for new account-help new customers, avoid confusion First bill explanation-better service, more customers will pay on time Card activation-ensures activation of more cards in a timely fashion Obtain missing information-connect with more customers   Customer Service Varolii’s Customer Service Suite offers the most cost effective, productive way to engage customers. Sample applications include: Fraud notifications Loan status information Customer survey Card activation Obtain missing information Credit limit information   Collections Across all stages and risk groups, companies are dramatically increasing dollars collected, reducing account write-offs, and lowering collections costs in the process. Sample applications include: Early stage collections Late stage collections Payment reminders Final bill collections Overdraft notifications   Retention Varolii helps you increase brand loyalty—even winning customers back who’ve strayed. Sample applications include: Loan consolidation Loan / lease remarketing HELOC cross-sell Overdraft protection CD renewal 401k rollover