Communications

Staying competitive requires satisfied customers

5 of the largest wireless companies partner with Varolii for everything from providing new account information, renewing service plans, upgrading equipment, and collecting on past-due accounts.

Varolii helps communications companies reach more of their customers in a timely fashion with the right information, through the channel of their choice, making it easy for the organization to communicate personally with their customers and for those customers to take the desired action.

We understand that every communications organization has unique challenges. We take the time to understand your business so we can deliver the highest value and best results.

Every day, Varolii's communications clients see results like these:

• 78% in dollars collected on past-due accounts
• 200% increase in customer list penetration
• 416% increase in retained customers

Connect Effectively - Improve Bottom Line Results

Customer Initiation Customer Service Collections

Customer Initiation It's never too early to create a positive customer experience. Now give customers information they need - when they need it. Automating more of your processes will help create more profitable customer relationships and deliver significant operational improvements. Sample applications include: Welcome calls-deflect costly inbound calls Account Set-ups-help new customers avoid confusion First bill explanation-better service, more customers will pay on time Obtain missing information-connect with more customers Capture customer preferences-improve results, contact customers through their device of choice   Customer Service Communications providers are reducing costly truck rolls, deflecting inbound calls, and boosting contact center efficiency. Sample applications include: Customer satisfaction survey Service plan announcements Nearing credit limit Account status   Collections Across all stages and risk groups, providers reach their customers at multiple stages. Sample applications include: Early stage collections Late stage collections Payment reminders Final bill collections