What We Do

Make it Personal

He gets a lot of email, and please don’t call him at work. But send him a text and he’ll read it. You’ll get a better response and send fewer messages when you know your customers. See how Varolii ID makes communications personal.

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Interaction ’10

Join us at our annual customer conference. In three information-packed days, you’ll hear tips and learn strategies that can save time, save money, increase brand loyalty and boost profits.

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Communication Just Got Easier

Gartner calls us Proactive Outbound Communications. We call it reaching and interacting with every customer and employee over their preferred channel and device. See how

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• Products

  Applications for every touch point.

  • Billings, Payments & Collections
  • Customer Loyalty
  • Customer Service
  • Employee Communications
  • Healthcare Communications

• Payoff

  Intelligent Communication = Better ROI

  • Customers Take the Wheel – Self-serve Solutions
  • Connected Employees Make a Resilient Enterprise
  • All Pro’s, No Cons – Proactive Outreach
  • An Alternative to Predictive Dialers
  • Agent Productivity Goes Through the Roof

• See How it Works

  See what's under the hood.

  • Interact More, Talk Less
  • ID Gets You In the Door
  • Demo: What We Do

See the new ROI

• Video: Staples

  Improving customer satisfaction while reducing contact center costs.

• Video: Healthways

  Monitoring seniors’ health - higher touch, more effective, lower cost.

• Video: Equiant Financial

  Frank Morrisroe explains how Varolii helped Equiant handle high call volumes in their call center.

• Video: UPS

  Dan Fallon talks about Varolii's solution to deflect inbound order status inquiries and reduce multiple delivery attempts.

• View more videos...

News and Events

• ON-DEMAND WEBINAR

  

  Best Practices with SMS

  Take 15 minutes and learn the Do's and Don’ts of SMS to get the best response from each conversation.

  
  

• WEBINAR: 3/16/10

  

  Multichannel Strategies in the Contact Center

  Join Ovum Lead Analyst Daniel Hong for a discussion of key trends revealed in their recent multichannel strategies survey.