We've Assembled a Group of Top-Tier Industry Leaders

John Pierson
Vice President and General Manager
Patrick Chaney
Senior Director, Professional Services
Don Schlosser
Senior Director, Finance
Will Cousins
Senior Director, Product Management and Strategy
Sunil Shah
Senior Director, Engineering
Joel Chaplin
Senior Director, Network Operations

 

John Pierson

John Pierson
Vice President and General Manager

John Pierson has more than 25 years of experience successfully leading and growing software, technology and services organizations. Pierson began his career at Hewlett-Packard and then moved to SAP before serving as an executive sales and field operations leader for companies such as Intermec Technologies, Hyperion Solutions, and Global 360. Most recently, he was senior vice president at Birst, Inc., a privately held business intelligence software start-up in San Francisco. Throughout his career, Pierson has significantly increased revenue, streamlined client support and consulting functions, and built go-to-market strategies that consistently exceeded business goals.

Pierson holds a bachelor's degree in Marketing and Mechanical Engineering from Drexel University and an MBA from Rensselaer Polytechnic Institute.

 

Don Schlosser
Senior Director, Finance

Don Schlosser recently rejoined the company after having previously served as the company's CFO from 2002ق€“2007. As senior finance director, he is tasked with ensuring the financial health and integrity of the company and manages the company's financial systems, treasury, risk management, security, human relations, and contracting teams. Schlosser's 30+ years of experience includes more than 15 years responsible for corporate development and new business development, including international acquisitions with a variety of early and mid-stage companies. He brings to Varolii not only the knowledge of the software-as-a service business gained from working with the company in the early years, but more than ten years' experience as CFO for media, telecom, and consulting companies including VisionCompass, ConneXt, Myrio, AEI Music Networks, King Broadcasting Company, and Arthur D. Little.

Schlosser holds a bachelor's degree in History Phi Beta Kappa from the University of Washington and an MBA from the University of Washington.

 

Sunil Shah

Sunil Shah
Senior Director, Engineering

Sunil Shah has over 20 years of experience leading technology teams and applying technology to solve complex business problems. He has a proven track record of building highly scalable web based software platforms & products. Before joining Varolii, Shah served as the VP of Engineering at DataSphere Technologies, one of the fastest growing online marketing companies in the U.S. Prior to that, he spent eight years at Expedia where he architected and built their first Corporate Travel product.

Shah holds a Masters degree in Industrial Engineering degree from the NITIE in Mumbai, India.

 

Patrick Chaney

Patrick Chaney
Senior Director, Professional Services

Patrick Chaney has more than 20 years of experience leading and directing professional services, software development, information technology and customer support for enterprise software companies. As senior director of professional services, Chaney heads up Varolii's professional services team, which deploys applications for major Fortune 1000 corporations in key industries such as healthcare, financial services, telecommunications, utilities and retail. He is also tasked with increasing client satisfaction through improved internal processes and organizational collaboration across the company. Prior to joining Varolii, Chaney was vice president of Professional and Managed Services at QPass, a division of Amdocs. He has also held senior positions at Portal Software, a mid-sized CRM vendor, and Cambridge Technology Partners as well as spent eight years in his early career at Boeing.

Chaney holds a master's degree in Software Engineering from Seattle University and a bachelor's degree in Computer Science from Seattle Pacific University.

 

Will Cousins
Senior Director, Product Management and Strategy

Will Cousins has more than 17 years of experience leading product management, engineering and marketing functions at Fortune 100 and early stage companies in the mobile and wireless, enterprise software, and utilities industries. He oversees product strategy and continued expansion of the Varolii Interact Platform for smartphone, voice, email and text-based customer interactions. Prior to joining Varolii, Will served as executive vice president of product and engineering at GridPoint, a company specializing in smart energy solutions with more than 10,000 energy management and solar energy systems installed across the U.S., Canada and Europe. In this role, he was drove product planning and integration efforts for acquired clean technology assets, which led to increased year-over-year growth.

Prior to GridPoint, Cousins served as vice president of marketing and product management at Twisted Pair Solutions, a world leader in software-based radio interoperability and Radio over IP unified communications. He has also served as global mobile operator marketing manager for mobile and embedded devices at Microsoft, where he built and launched the Microsoft Speech Server partner program. Additionally, he has held senior management positions at AT&T Wireless in the Wireless Data Division and a Seattle area start-up developing wireless location-based services for global operators.

 

Joel Chaplin

Joel Chaplin
Senior Director, Operations

Joel Chaplin has more than 20 years of technology and software-as-a-service (SaaS) experience, building reliable, secure, on-demand solutions. As senior director of operations, Chaplin leads Varolii's operations team, including network and data infrastructure architects, database administration, systems engineering and 7x24 client services groups. He works in partnership with the executive team to optimize the company's ability to expand further into key markets including financial services, healthcare, contact centers, transportation and utilities.

Prior to Varolii, Chaplin led the development of a new IT infrastructure for Virtuoso as chief information officer (CIO) and vice president of information technology. He has also served as the senior vice president of IT operations and enterprise systems at Motricity, a leading provider of mobile data solutions. Chaplin transitioned to Motricity following its acquisition of InfoSpace where he served as CIO and vice president of information technology. During his 9-year tenure at InfoSpace, he led the company through numerous acquisitions as well as optimizing IT operations and leading the continuous improvement of their global SaaS platform services. Prior to InfoSpace, Chaplin held leadership roles at Go2Net and spent 12 years with Boeing as Manager of Technical Services.

Chaplin graduated from Washington State University with a degree in Business Administration.