Customer Initiation

A customer not reached is a missed opportunity

Contact centers are expensive and don't scale to large volumes of customers — but through multi-channel automated communication, you can provide the type of service delivered only by your best call center agent.

Whether you're announcing a new program, enrolling customers or members in a service, or simply verifying account information, you can provide large numbers of customers with personalized information.

Benefits include:

• Reach more customers early in the relationship
• Increase revenue by enrolling more customers or patients in new programs or services
• Deflect costly inbound calls from your contact center
• Free up agent resources to focus on higher revenue activities
• Deliver a better customer experience by providing information customers need, before they have to call and ask for it

Sample applications in your industry

Communications Financial Services Utilities Healthcare

Communications Applications Enroll in service plans Verify service terms First bill explanation Obtain missing information Capture customer preferences Financial Services Applications Enroll in service plans Sign up for new account First bill explanation Card activation Obtain missing information Utilities Applications Enroll in service plans Sign up for new account First bill explanation Healthcare Applications Patient enrollment in Disease Management/Wellness/MTM programs New program welcome Missing patient re-engagement and information Health risk assessment (HRA) and triage HRA review of results with a wellness coach