Varolii Business Continuity

Critical Communications for Utilities

Reliable Communications You Can Depend On

During a planned or unplanned event, such as a power outage, not being able to communicate with customers can lead to the inability to maintain service levels and can cause customer dissatisfaction. During emergencies, like gas leaks and downed lines, it can result in danger to individuals and liability risk to companies. Yet manually calling customers is expensive and labor-intensive, and there is no reliable audit trail to ensure regulatory compliance.

Varolii’s Critical Communications for Utilities application enables utilities companies to automatically contact customers during planned or unplanned events. These automated notifications include curtailment notifications for demand response programs, power outage and service interruption communications, and other specific urgent communications needs, such as gas leaks, downed lines, and other hazards.

Benefits

• Communicate with curtailment enrollees in minutes, and confirm receipt of curtailment requests
• Maintain audit trails with detailed reports for regulatory and contractual purposes
• Keep customers well-informed and safe during outages and emergencies
• Reduce strain on call center and other personnel