Varolii Performance Insight for Financial Services

Make better, more profitable decisions faster

Consumers are quickly adapting to the “bank anywhere, anytime” lifestyle that mobility affords. For financial institutions, this now means knowing when, where and how to communicate with customers to get the best result. But, without the means to capture the business intelligence gleaned from these customer interactions, the information is of little value.

Varolii Performance Insight for Financial Services provides real-time reporting, monitoring and analytics for deeper insights into customer interactions, empowering financial services organizations to make better, more profitable decisions faster with a clear view of how interaction strategies impact customer service and collections outcomes.

Performance Insight operates through Varolii Interact Portal, our next generation user interface, and takes into account individual preferences using Varolii ID™ for a business intelligence solution that reports back on the effectiveness of customer and borrower interactions in order to craft strategies that increase collections rates, improve customer service and loyalty and encourage higher program enrollment.

Varolii Performance Insight for Financial Services empowers empowers banks and mortgage companies to:

• Combine Varolii communications results with customer data for more meaningful reporting and analyses.
• Automate best practices gleaned from 150+ financial services clients.
• Access performance dashboard and portable analytics in real time for faster results.
• View key metrics in one place and make strategic adjustments as needed.
• Design and configure reports to exact specifications; choose from multiple formats, variables and data inputs.
• Get detailed insights into consumer preferences based on response data.
• Gauge level of demand on call center resources and reprioritize agent case load.