Varolii Performance Insight
Make Better Decisions Faster
To gain intrinsic value from customer interactions, organizations need to translate the outcomes of these communications into usable business information. However, many reporting tools provide only historical data in a static format lacking any real business context that companies can act upon quickly.
Varolii Performance Insight™ offers deeper insights into customer interactions and contact center performance that executives can use to make better decisions faster. These real time reporting, monitoring and analytics capabilities are unmatched by any other outbound communications provider.
With Varolii Performance Insight you can combine customer information with Varolii communication results to get a clear picture of how your interaction strategy impacts overall outcomes and performance lift.
Capabilities include:
- Key Metrics Dashboard: See the overall status of all communications in a single glance. Ensure optimal performance with 12 key metric thresholds.
- Configurable Reports: The data you need, the way you want it. Choose from more than 1000 report variations and format to your specific needs.
- Portable Analytics: Get results quickly. Access data online or offline, anywhere, anytime.
- Report Creator: Advanced functionality lets you design reports from scratch. Export to PDF, Excel, HTML, PowerPoint or CSV.
- Proactive Alerting: Select and monitor thresholds for the key metrics most important to you.
Performance Insight is available through Varolii Interact Portal, our next generation user interface, and showcases the intelligence of Varolii ID™, our powerful personalization engine that “learns” from customer interactions and captures preferences like language, channel and best time of day to contact to drive more targeted results.