Voice
Just Like a Real Conversation
Varolii Voice Communications Deliver Superior Message Quality
When your customers or employees receive a Varolii voice communication, they may think they're on the line with a real person.
From the professional voice talent used in the recordings to the message scripting process we apply to every message, our communications:
- Generate high response rates
- Drive customers and employees to take action
- Strengthen your brand and improve customer loyalty
What makes Varolii Voice communications unique:
Hear the Difference: Only Varolii has the superior message quality to make your conversations flawless
- Answering Machine Detection—Varolii’s own patent-pending algorithm achieves virtually 100% accuracy in differentiating a live answer versus an answering machine. Knowing whether you’ve reached an answering machine ensures that the correct message is played for the live party and a potentially abbreviated message for the answering machine.
- Message Retrieval—When your customer isn't reached live, Varolii provides a call-back number for the customer to retrieve their message with a full suite of response options, just as if they had been reached by the original communication. This self-service capability reduces agent strain and provides an effective method for customers to retrieve their messages at their own convenience.
- Authentication—Ensure that you are communicating with the right person before providing any private or personal information, such as an account balance or medicine prescription. Varolii provides different options for authentication so that you can verify the identity of the recipient of your message and adhere to the various regulations (HIPPA).
- Multiple Language Support—For both international and domestic notifications, an array of languages, dialects, and genders are offered. Varolii's exclusive Golden Voices deliver your message with the highest quality.
- Media Services—With over 10 years of experience, our team of professional audio producers and professional voice talent create clear, compelling communications that reinforce your brand and generate higher response rates.
Next Steps:
- Learn more about the Message Mastering Process and voice talent with Media Services.
- Learn how to get higher response rates through one communication with Cross-Channel.
- For more information call us at 800.206.2979 or send us an email.