SMS
Get With The Times
Text Messaging is the Fastest Growing Form of Communication.
And for many of your customers and employees, it’s the most effective way to communicate. Varolii SMS extends your reach with intelligent text-based interactions that can be two-way and provide the depth of interaction found in person-to-person dialogue.
Why Use SMS?
Higher usage than voice: A typical U.S. mobile subscriber sends and receives 175% more text messages than voice calls (Nielsen Mobile).
Response rates are high: typical text messages are read within 15 minutes of being received and responded to within 60 minutes (Mobile Marketing Association).
Your message is very likely to be read. The message stays on the device until it is deleted. And there is less likelihood of spam.
Options for Every Situation:
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Informational—Deliver your communication in a short message.
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Two-Way—Gather information from customers where they text answers to simple questions without requiring agent interaction (ideal for scheduling confirmations and other similar applications).
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Free-to-End-User (FTEU)—Send text messages at no cost to your customers, even if they don’t have a text messaging plan.
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International SMS—Use text messages as a lower cost alternative to calling mobile phones in other countries.
Use a Cross-Channel Approach
Combining the effectiveness of text messaging with other channels will dramatically improve your response rates. Your text messages can be linked to Varolii's Message Retrieval, which lets customers call into their automated message and take an action, such as self-cure, transfer to a contact center, or request an email confirmation.
Next Steps:
- Learn how to get higher response rates through one communication with Cross-Channel.
- For more information call us at 800.206.2979 or send us an email.