Cross-Channel Communications
Using the Right Device Yields a Better Response
Your Customers and Employees all have Preferences...
...so why not account for them when you reach out? Delivering your messages over the wrong channel wastes costs and time. Customers and employees take action quickly and more frequently when you contact them over the channel they most prefer.
Varolii Cross-Channel leverages the strengths of voice, email, text messaging to get better results through a single communication, improving results and reducing the overload of communication ("communication fatigue") your customers routinely experience.
Watch the demo to learn how you can reach more customers and employees
Cross-Channel Yields a Better Response
Cross-Channel is the practice of blending various channels of communication to reach your audience and offer the option to take action through another channel.
Varolii Cross-Channel gives you the following:
-
Integration across all channels—Cross-Channel seamlessly integrates across multiple channels, providing the flexibility to deliver the most effective treatment for each individual.
-
Convenient customer response options—Customers and employees can easily select options to interact, such as transfer to a contact center, retrieve a message, or request an email confirmation.
-
Ability for customers to self-cure—Cross-Channel provides convenient options to self-cure without having to transfer to an agent. For example, a collections message may offer several options to pay: pay now, promise-to-pay, or speak directly with an agent to pay. This can be accessed from a voice call, an email link, or text message.
All-In-One Solution
This all-in-one solution gives you the power to communicate with more customers by using the most effective channel for the right type of message, optimized at the lowest cost. Much more effective than multi-channel, Varolii Cross-Channel is truly integrated and built into your application. No IT resources or lengthy implementation required.
Best of all, Varolii automatically tracks the outcomes of every customer interaction — so that each future communication is more targeted and yields a better response. Learn more about our technology that's making mass personalization a reality.
Next Steps:
- Learn more about Varolii's SMS capabilities. See Varolii SMS.
- Looking to communicate less and still get higher response rates. See Varolii ID.
- For more information call us at 800.206.2979 or send us an email.