CTI Integration

Integration to the Call Center

Transfer to the call center seamlessly.

Varolii gives you the power to optimize your contact strategies well beyond simple call routing.  We provide a full range of CTI options, including the ability to directly integrate with your agent desktop software.

For instance, with agent pre-transfer integration, or "warm transfer," we'll stay on the line with the customer until an agent is available. When connected, a screen pop will deliver data to the agent's desktop and empower a personalized exchange from the very beginning. Or, for fully integrated CTI, the screen pop delivers data before the connection, saving the Agent time.

Other benefits of CTI Integration:

• Real-time view of agent availability
• Intelligent call pacing—All calls (not just Varolii calls) are monitored resulting in more accurate and real-time call pacing/throttling.
• Reduced hold times—With intelligent call throttling and the elimination of the warm transfer message, consumer hold times are dramatically reduced.

Varolii makes my processes more efficient.

Tom ShannonDirector of Revenue ManagementPuget Sound Energy

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• Resources

  • White Paper:

    Learn how to create a more efficient contact center.

  • White Paper:

    Interactive customer communication technology: Evaluating service providers.

• Demos

  • Hear the Difference for Yourself: Varolii's Golden Voices against the competition