Varolii ID - Make it Personal
Make it Personal
What Makes Varolii ID Unique?
- Outcomes:
Only Varolii ID uses all prior individual interactions to improve future results without requiring 3rd party software or burdening IT and Business Analysts.
- Integrated:
Varolii ID dramatically lowers the cost and complexity to execute successful communications by seamless integration across channels, messages, languages and applications.
- Self-Improving:
The more Varolii ID is used, the smarter it becomes in automatically choosing the best individual treatment strategy.
Communicate Less and Get Better Results
Consumers are bombarded with direct mail, email, text messages, online material, and more every day. We call it "communications fatigue." In today’s world, it's the number one barrier between you and your customer. In order to break through the clutter, you need to reach and interact with your customers on their own terms.
Varolii ID overcomes communications fatigue by automating the mass-personalization of proactive notifications. It makes it easy to deliver mass personalized communications relevant to the individual, driving better results from fewer notifications.
What Does Varolii ID Do?
Varolii ID is the heart of our core technology—the Varolii Unified Interact Platform. ID, short for “Individual Decisioning,” automatically captures and stores the outcomes of each individual interaction, providing you with data on such things as customers’ payment histories, times of day they normally answer calls, language preferences, and much more.
Reduces Contact Center Costs and Improves Agent Efficiency
Varolii ID weeds out invalid contact information and delivers communications only when customers are most likely to respond. This allows for fewer attempts to generate the optimum response rate.
- Benefit: You spend less to get better results.
Improves Interaction Rates
Varolii ID adjusts message variables, such as the call flow, options, message tone, wording, content and language based on prior customer behavior and preferences.
- Benefit: You capture your customers’ attention and entice them to take action
Leads to an Optimal Experience and Higher Customer Satisfaction
Varolii ID adapts to customer preferences and adjusts contact strategies based on prior communications activity and response patterns. This eliminates communication fatigue and delivers a message more likely to get results.
- Benefit: Customers value your messages and will be more receptive to future communications.
Eliminates Overlap in Communications
Varolii ID captures data at an account level across multiple interactions and lines of business.
- Benefit: You avoid multiple and unnecessary communication with customers, eliminating communication fatigue and reducing costs.