Varolii ID - Make it Personal
Make it Personal
What Makes Varolii ID Unique?
- Outcomes:
Only Varolii ID uses prior individual interactions to improve future results without requiring 3rd party software or burdening IT and Business Analysts.
- Integrated:
Varolii ID makes it easy to reduce costs, optimize the customer experience and drive better results because it is seamlessly integrated into Varolii’s hosted platform and products.
- Self-Improving:
The more Varolii ID is used, the smarter it becomes in automatically choosing the best individual treatment strategy.
Communicate With the Individual and Get Better Results
Live agents are not always cost effective and generic automated “blast messaging” often results in low customer satisfaction and high inbound call volume. Varolii ID is a rules-based decisioning feature that blends the scalability and cost efficiency of automation with the type of personalization gained from one-to-one live interaction.
What Does Varolii ID Do?
Varolii ID uses business rules to create a detailed history of every individual, enabling a targeted communications strategy that generates the best outcome with every interaction.
Reduces Contact Center Costs and Improves Agent Efficiency
Varolii ID weeds out invalid contact information and delivers communications only when customers are most likely to respond. This allows for fewer attempts to generate the optimum response rate.
- Benefit: You spend less to get better results.
Improves Interaction Rates
Varolii ID adjusts message variables, such as the message tone, wording, content and language based on prior customer behavior.
- Benefit: You capture your customers’ attention and entice them to take action
Leads to an Optimal Experience and Higher Customer Satisfaction
Varolii ID adapts to customer preferences and adjusts contact strategies based on prior communications activity and response patterns. This delivers a message more likely to get results.
- Benefit: Customers value your messages and will be more receptive to future communications.
Eliminates Overlap in Communications
Varolii ID captures data at an account level across multiple interactions and lines of business.
- Benefit: You avoid multiple and unnecessary communication with customers, eliminating communication fatigue and reducing costs.