Varolii Communications for Utilities
Residential Outage Communications
Consistent, Rapid Outage Notifications
Outages can wreak havoc on customer satisfaction and the call center. Inbound calls drastically spike, agent resources are taxed, and customer satisfaction typically declines during outages. You can contact your customers before they call you, keeping them informed of their service status with proactive communication.
Varolii’s Residential Outage product helps utilities demonstrate a commitment to service, while cutting costs and building efficiency. By proactively communicating with customers and giving them critical information during and after an outage, you reduce inbound calls, verify outage areas, provide safety information, and confirm restoration.
Benefits
- Contacts large groups of customers within minutes
- Deflects calls into the call center and reduces strain on agent resources
- Effectively manages outages with minimal resources and money
- Improves customer satisfaction by keeping customers well informed of outage status
Download Varolii's Residential Outage Product Sheet »
With Varolii, we've been able to cut the time it takes to get notifications out from hours to under 15 minutes, and we have a single, integrated system.
Mark WallenrodSouthern California Edison