Varolii Communications for Utilities
Solutions for Demand Response and Outage
Better Manage Your Demand Response and Outage Communications
Communicating with your customers at the right time and through the most effective channel is critical to keeping customers safe, well informed, and satisfied during planned and unplanned events. Proactive communication also helps your call center stay efficient by minimizing inbound call volume during outages and virtually any other situation where customers need to be informed.
Varolii communications are specifically designed for demand response programs, residential outage, and other urgent communications needs, ranging from gas leaks, downed lines, and other hazards.
Benefits
- Communicate with customers in minutes over any channel, and confirm receipt of curtailment requests
- Maintain audit trails with detailed reports for regulatory and contractual purposes
- Keep customers well-informed and safe during outages and other emergencies
- Reduce strain on call center and other personnel with proactive communication
Learn more about Varolii's Demand Response Product »
Learn more about Varolii's Residential Outage Product »
With Varolii, we've been able to cut the time it takes to get notifications out from hours to under 15 minutes, and we have a single, integrated system.
Mark WallenrodSouthern California Edison