Reach More Customers
Contact Your Customers Before They Contact You
When companies aren’t able to reach all of their customers and provide the service they expect, they’re left with two choices: grow their agent pool or use a more effective strategy. For one Varolii client that chose a more effective strategy, what used to take hours, now takes five minutes.
Varolii’s automated communications are both proactive and cost efficient. They’re also personalized with specific account information and delivered according to your customers unique preferences. Varolii Customer Service & Loyalty helps you intelligently reach and interact with your customers over any
communication device or channel, ensuring that they not only receive your message but are far more inclined to take action.
Compel Customers to Take Action
Varolii has the greatest experience in compelling people to take actions to boost your ROI; and we do this through a broad spectrum of contact automation, from automating agent transfers to complete agent replacement, and any variation in between.
Get Results
Some typical proactive contact results from Varolii’s clients:
- 15,000 inbound customer scheduling calls eliminated
- 80% cost reduction versus agents
- 75% reduction in dedicated overdraft service agents (for non-sufficient funds notification)
Find many other ways to be proactive in your industry.