Contact Pacing

Controlling the Right Call Volume

Customer and employee outreach should never tie up your call center.

Our unique Contact Pacing or “throttling” capability is proactive and provides a precise assessment of your call center activity. Call volume is adjusted based on a host of variables, including:

• Average hold time
• Maximum hold time
• Additional variables with CTI integration
  • Volume of inbound calls
  • Volume of calls in the queue
  • Number of agents available
  • Total number of agents
  • Minimum expected delay

You'll cut call center costs and keep your agents more efficient, enabling them to focus more on resolving customer issues.

Deployment couldn't have been simpler. It was a matter of weeks.

Dan GilbertQuicken Loans

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• Resources

  • White Paper:

    Learn how to create a more efficient contact center.

  • Case Study:

    Varolii helps Equiant optimize their contact center.

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  • Cross-Channel: Transform simple multi-channel communications into an intelligent cross-channel solution