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Contact Center Solutions

Reduce Contact Center Strain

Varolii reaches more right parties than agent outsourcers, and for much less
58% Lower Cost than Outsourced Agents: In a pilot competition pitting Varolii against outsourced agents, Varolii reached more right parties for 58% less, saving $2.52 per Right Party Contact

The Payoff?

  • Manage Inbound Call Volume—Our unique Contact Pacing or "throttling" capability is proactive and lets you control your outbound call volume based on agent hold time, inbound call volume, and more. You'll cut call center costs and keep your agents more efficient and focused on resolving high-priority issues.
  • Manage the Inbound Queue—Optimize your call center by keeping agents focused on the most critical accounts while giving every customer personal attention to better meet SLAs.

    • Get Results

    • 200% increase in list penetration
    • $10.90 collected per attempt (vs. $5.64 previously)
    • 80% more dollars collected per dollar spent (vs. traditional agent/dialer approach)

    Next Steps:

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