Varolii Client Advocates
Making it Easy for You to Get the Best Results
Your Client Advocate's job is to make it as easy as possible to partner with Varolii.
They serve as the point person and contact for questions, issues or requests and proactively collaborate with you on opportunities for further improvement.
Get the Most Out of Your Applications
Client Advocates help in the following areas:
Quality Assurance
Your Client Advocate works directly with you to optimize your solutions in all dimensions, from systems integration to results.
Each advocate works through a proven process for optimization that includes platform performance analysis, review of live and recorded communications, and results assessment. Opportunities for improvement are consistently identified in order to continually increase your application's performance.
Analysis & Review
Client Advocates consistently review your solution’s performance through standard and custom reports that provide detailed customer response information, trending over time, comparison of performance against industry peers and more. They coordinate monthly and quarterly reviews to keep you updated and make sure your application is on track with your business objectives. They also make recommendations for improvements based on findings and track the impact of any changes implemented.
Message Mastering
Your Client Advocate also coordinates and participates in Message Mastering sessions. These are interactive sessions with Varolii’s Media Services team – experienced voice talent and audio experts that help you craft and record your message according to Varolii best practices, focusing on tone, style and timing. Other factors such as call-to-action, flow, menus, and IVR navigation are also assessed. The result is a message that is relevant to your customers and gets the desired response.