Varolii Client Advocates
Making it Easy for You to Get the Best Results
Your Client Advocate's job is to make it as easy as possible for you to get the best Return on Interactions.
They serve as the point person and contact for questions, issues or requests and proactively collaborate with you on opportunities for further improvement.
Get the Most Out of Your Applications
Client Advocates help in the following:
Quality Assurance
Your Client Advocate works directly with you to optimize your applications in all dimensions, from systems integration to results.
Each advocate works through a proven process for optimization that includes platform performance analysis, review of live and recorded communications, and results assessment. Opportunities for improvement are consistently identified in order to continually increase your application's performance.
Reporting Analysis
Client Advocates consistently review your application's performance through standard and custom reports that provide detailed customer response information. They work with you to make recommendations for improvements based on your application's results.
Message Mastering
Your Client Advocate also coordinates and participates in Message Mastering sessions. These are interactive sessions with experienced voice talent and audio experts that help you craft and record your message, focusing on tone, style and timeing. It provides assurance not only on the message, but also on the logic applied to response options, delivery strategies, and operational capabilities.
The thing that we really look for from Varolii…is direct recommendations from Varolii about how UPS can improve what we're doing. This is Varolii's competency. It's their expertise.
Dan FallonProject ManagerUPS