Varolii Application Monitoring
Watching Your Application's Performance, Day and Night
What We Do: See how Varolii helps you reach and interact with more customers and employees
Day and night monitoring of your application is only the beginning.
Application Monitoring, coordinated by your Client Advocate, evaluates your applications’ performance against our unique set of industry benchmarks to make recommendations for ongoing improvement.
Our clients find high value in our regular, systematic monitoring of system and application performance.
The Results of Dedicated Attention:
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System Health: Keeping a watchful eye on all telephony and delivery systems for stability and performance
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Application Performance: Monitoring your applications to ensure they're performing at optimum levels
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Areas of Improvement: Identifying areas for application improvement and working with the Applicaiton Tuning Team to make the right changes
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Stopping Issues Before They Become Issues: Spotting potential issues and correcting them on the fly
Application Monitioring in Action
To help you better understand how Application Monitoring and the Varolii Client Advantage program can improve your results, consider this scenario:
- The Application Monitoring team observes that the number of live answers from your application has suddenly dropped substantially.
- They alert Technical Support, who rapidly analyzes and resolves the issue.
The result? Minimal business impact as your application is seamlessly updated.
Varolii not only came out highest on our scorecard overall, but they were highest in each category as well. At that point, it was a no-brainer for us – and they've lived up to our expectations.
Fred TaylorSenior Manager of Proactive Customer Service CommunicationsSouthwest Airlines