| Title |
Topic |
Industry |
|
This paper provides the latest research on innovative automated communications can be used to assess, drive, and evaluate medication adherence.
|
Healthcare Communications |
Healthcare |
|
This paper provides best practice strategies for automated, cross channel patient interaction management .
|
Healthcare Communications |
Healthcare |
|
Automated solutions provide a broad range of operational efficiencies and an improved ability to successfully market services.
|
Healthcare Communications |
Healthcare |
|
Learn about how the SPOC (Single Point of Contact) mandate means major changes for mortgage servicers.
|
All |
Mortgage |
|
Results of a survey with Collections & Credit Risk magazine highlight new strategies for best collections results.
|
Collections |
All |
|
Varolii polled more than 100 healthcare and disease management program executives throughout the country to learn the solutions they were employing to engage patients in their weight-loss programs.
|
Disease Management Providers |
Healthcare |
|
Conducted by FierceHealthPayer, the study surveys more than 150 healthcare program and hospital system executives, pharmacy benefits managers and retail pharmacy executives on a variety of questions about how they communicate with members about their health plans.
|
Healthcare Communications |
Healthcare |
|
This paper provides an outline for achieving superior results while managing the customer experience in early stage collections.
|
Collections |
All |
|
Automated, interactive customer communications can do so much more than just send a message. When combined with sophisticated analytics, ….
|
Collections |
All |
|
While automating your customer contact offers significant benefits to your business and your customers, not all solutions provide the same results.
|
Contact Center |
All |
|
Learn Best Practices and the critical steps companies must take to ensure your workforce is safe in the event of a pandemic.
|
Business Continuity |
All |
|
This white paper illustrates how new communication technologies and strategies can get in front of defecting customers and keep them from churning.
|
Customer Loyalty |
All |
|
This white paper takes an in-depth look at the elements required when considering implementation of an interactive customer communication solution.
|
Contact Center |
All |
|
This paper describes and provides case examples showing how automated communications can improve your contact center’s operational efficiency.
|
Contact Center |
All |
|
Hosted proactive communications solutions help centers take the next step to efficient and effective operations and differentiate sales and service delivery.
|
Contact Center |
All |
|
Evolving customer contact for a mobile world.
|
Varolii Technology |
All |
|
This paper provides research from several customer surveys that show consumers are appreciative and accepting of automated communications.
|
Varolii Technology |
All |
|
Automated customer communications: helping utilities manage in a changing environment.
|
Business Continuity |
Utilities |
|
This white paper provides an outline of the key requirements of effective communications that providers should deliver.
|
Varolii Technology |
All |
|
Results of a survey by Harris Interactive showing customer preferences with regard to automated communications.
|
Varolii Technology |
All |
|
This white paper explores the potential benefits and strategies for using automated communications as a complement to outsourcing in collections and retention.
|
Contact Center |
All |
|
Recent advances in technology make it possible to effectively automate this contact, and deliver it across a broad range of service and support initiatives.
|
Customer Service |
All |
|
Promoting workforce continuity and organizational resilience through a blend on inbound and outbound communications strategies.
|
Business Continuity |
All |
|
Practical strategies to educate and protect employees before, during and after crises
|
Business Continuity |
All |
|
New health strategies using automated proactive communications.
|
Healthcare Communications |
Healthcare |
|
This white paper explores the five main reasons predictive dialers are no longer the “go-to” technology for outbound customer communications.
|
Contact Center |
All |
|
Improving efficiency and results with automated communications
|
Collections |
All |
|
Learn how organizations are taking measures to implement reliable, flexible, inbound and outbound communications
|
Business Continuity |
All |
|
Learn how to educate your utility customers about the positive impacts of Smart Grid.
|
All |
Utilities |
|
What you need to know before text messaging your customers.
|
Varolii Technology |
All |
|
Treatment adherence is one key to promoting wellness in patients who require ongoing medication therapies.
|
Healthcare Communications |
Healthcare |
|
Regardless of economic pressures, organizations are always looking to reduce churn, increase payment collections and share-of-wallet and create more productive interactions with their customers.
|
Customer Loyalty |
All |