Rob Shapard - Unitrin Direct

Keep Your Customers Informed and They Stick Around

Challenge:

To prevent policy cancellations, Unitrin Direct needed to quickly reach a far higher number of customers than its call centers could handle.

Solution:

Implemented Varolii Payment Reminder to retain customers who were at risk of incurring fees or cancelling.

The Result:

• Reduced policy cancellations by 50% when a call was made
• Improved call center metrics with automated “self-cures”

• Request a Demo

• Resources

  • Case Study:

    Alliant Energy improves efficiency with Interactive Customer Communications for curtailment.

  • Case Study:

    Commonwealth Edison increases payments with interactive customer communications.

  • Case Study:

    Puget Sound Energy makes it easy for customers to pay.

• Demos

  • Utilities Appointment Scheduling: Experience a Varolii customer service solution