Ted Parker - Worldwide TechServices

Delivering Faster Service and Improved Experiences

Challenge:

Worldwide TechServices (formerly QualxServ) need to reach customers quickly to schedule field visits.

Solution:

Replacing manual agent calls with Varolii Customer Service Solutions.

The Result:

• Reaching 85% of customers within five minutes
• Higher revenue (by scheduling more field visits)
• Manufacturer and consumer complaint reduced in half

• Request a Demo

• Resources

  • Case Study:

    Northwest Airlines reaches thousands of customers on a moments notice.

  • Case Study:

    Alaska Airlines uses Varolii to improve customer service and productivity.

  • Case Study:

    Overdraft notifications keep BOK financials charge offs and customer satisfaction in check.

• Demos

  • Discover the Possibilities: Experience Varolii applications for the travel industry