Michael Montijo - Healthways

Monitoring Seniors’ Health – Higher Touch, More Effective, Lower Cost

Challenge:

Healthways needed to communicate with patients more often and more effectively to achieve the right outcome, but at a lower cost than call center nurses.

Solution:

Replaced nurse outbound calls with Varolii interactive communications that reminded seniors to check their blood pressure and send back the data.

The Result:

• Raised Standard of Care program results
• Lowered “opt out” metrics
• Improved automated call acceptance amongst seniors

• Resources

  • Case Study: Leading disease management company uses Varolii to enroll more patients and lower operational costs.
  • Case Study: Leading Retail Pharmacy uses Varolii to drive Rx refill efficiency and medication adherence.

• Demos

  • Patient Communications: Experience Varolii applications for refill reminders, generic switch and medication monitoring
• Request a Demo