Frank Morrisroe - Equiant Financial Services

Delivering Faster Service and Improved Customer Experience

Challenge:

Equiant had difficulty handling the high volume of inbound calls in their contact center.

Solution:

Implemented Varolii Collections to automatically contact customers for payment reminders and collections, and provide options to self-serve.

The Result:

• Reaching 50,000 customers a day
• Reduced seasonal overhead costs
• Gained immediate customer call reporting

• Resources

  • Case Study: Leading disease management company uses Varolii to enroll more patients and lower operational costs.
  • Case Study: Overdraft notifications keep BOK financials charge offs and customer satisfaction in check.

• Demos

  • Discover the Possibilities: Experience Varolii's Financial Services suite of applications
• Request a Demo