Kimberly Koury - Electric Insurance

Sending Action Oriented Messages When it Counts

Challenge:

Electric Insurance wanted to transition from blasting customer communications to a more selective, action oriented customer communication approach.

Solution:

Implemented Varolii for welcoming new customers and proactive outreach in order to build brand recognition and augment in-house call center capabilities.

The Result:

• Improved brand value
• Increased customer satisfaction with helpful proactive calls
• Created efficiencies by replacing all legacy communications systems with Varolii

• Request a Demo

• Resources

  • Case Study:

    Alliant Energy improves efficiency with Interactive Customer Communications for curtailment.

  • Case Study:

    Commonwealth Edison increases payments with interactive customer communications.

  • Case Study:

    Puget Sound Energy makes it easy for customers to pay.

• Demos

  • Utilities Appointment Scheduling: Experience a Varolii customer service solution