Danny Gillam - KCPL

KCPL Reduces Write-offs, Improves Customer Satisfaction

Challenge:

KCPL (formerly Aquila) sought to improve its revenue recovery by communicating with more customers earlier in the cycle, and reducing disconnects.

Solution:

KCPL used Varolii to augment agent calls and enabled customers to pay directly from the Varolii call.

The Result:

• 39% reduction in write-offs
• 45-60% reduction in cost per contact
• 9% reduction in 0-30 and 30-60 day accounts receivables

• Request a Demo

• Resources

  • Case Study:

    Alliant Energy improves efficiency with Interactive Customer Communications for curtailment.

  • Case Study:

    Commonwealth Edison increases payments with interactive customer communications.

  • Case Study:

    Puget Sound Energy makes it easy for customers to pay.

• Demos

  • Utilities Appointment Scheduling: Experience a Varolii customer service solution