Member Retention
Keep Members Within Reach
Varolii helps improve your managed care operations by proactively contacting your members with personalized and interactive messaging. Complementing existing contact strategies with automated communication enables you to easily and efficiently contact your members to improve member satisfaction and outcome metrics, while also boosting operational efficiency and the bottom line.
The Payoff?
- Increased Member Acquisition and Retention—Maximize new member enrollments and facilitate open enrollment and retention campaigns.
- Improved Member Communications—Educate and inform members about their health plan, deliver explanation of benefits, even proactively solicit member satisfaction ratings via automated surveys.
- Lower Administrative Costs—Automate routine tasks, such as collecting missing information, coordination of benefits, plan enrollments and premium collections.
- Members Stay in Network—Inform members about in-network options and notify members when they select out-of-network or inappropriate providers or services.
- Call Center Efficiency—Automate the process of scheduling and managing agent availability to ensure that the call center is adequately staffed and that communication between agents, management, and others is rapid and efficient.
Get Results
Some typical proactive contact results from Varolii’s clients:
- 700% (or 7-fold) increase in initial engagement rate
- 50-80% improvement in enrollment and requests to schedule appointments
- Consistent high quality patient experience
Find many other ways to be proactive in the healthcare industry.