True SMS
Get With The Times
Text Messaging is the Fastest Growing Form of Communication.
And for many of your customers and employees, it’s the most effective way to communicate. Varolii SMS extends your reach with intelligent text-based interactions that can be two-way and provide the depth of interaction found in person-to-person dialogue.
Why Use SMS?
More urgent than email. Typical text messages are read within 15 minutes of receipt and responded to within 60 minutes (Mobile Marketing Association).
Higher response rates. More people respond to direct marketing campaigns (Clickatell).
Less spam. You are more likely to have your message read.
89% of the US population use SMS. There are 276 million wireless subscribers, all with text enabled phones (CTIA - 2009). A typical US mobile subscriber sends and receives 175% more text messages than voice calls (Nielsen Mobile).
Options for Every Situation:
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Informational – Deliver your communication in a short message.
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Two-Way – Gather information from customers where they text answers to simple questions without requiring agent interaction (ideal for scheduling confirmations and other similar applications).
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Free-to-End-User (FTEU) – Send a text message whereby the recipient does not incur an additional cost.
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International SMS – Use SMS as a lower cost alternative to calling mobile phones in other countries.
Use a Cross-Channel Approach – Combine the effectiveness of text messaging with other channels to make customer response even more convenient. A text message can be linked to Varolii's Message Retrieval, which lets customers call into their automated message and interact, such as self-cure, transfer to a contact center, or request an email confirmation.
Next Steps:
- For more information call us at 800.206.2979 or send us an email.
- Learn how to get higher response rates through one communication with Cross-Channel.
- Learn how to automatically segment groups of customers or employees by age demographics with Varolii Generations.