Contact Center Agent
More Busy, Less Burnout
Kill the Chaos in the Call Center.
Surprise call volume, staff shortages due to illness, weather conditions, crisis situations — all of these can instantly cause havoc in the call center and erode agents' ability to serve customers and meet key metrics.
Varolii Contact Center Agent is a virtual communications command center. It automates the process of scheduling and managing staff to ensure that recovery from unforeseen events is quick and as painless as possible.
How it Works Call center managers can quickly reach staff with automated notifications and enable staff to communicate back on a moment's notice.
Through a simple user application, managers can perform a variety of tasks:
- Quickly assemble staff and fill open seats
- Confirm agent availability
- Schedule agents based on appropriate skill set (make sure the right people are present)
...and much, much more.
I think the benefit [with Varolii] is that we're able to reach a lot of customers in a short amount of time. So we're not having to have resources making outbound calls… it allows our agents to really focus on those inbound calls.
Rob ShappardAssistant Vice President of OperationsUnitrin Direct