CTI Integration
Integration to the Call Center
Transfer to the call center seamlessly.
Varolii gives you the power to optimize your contact strategies well beyond simple call routing. We provide a full range of CTI options, including the ability to directly integrate with your agent desktop software.
For instance, with agent pre-transfer integration, or "warm transfer," we'll stay on the line with the customer until an agent is available. When connected, a screen pop will deliver data to the agent's desktop and empower a personalized exchange from the very beginning.
A greeting by name. An immediate understanding of needs. Efficiency and accuracy. When you show your customers that you care about their experience, you'll earn their loyalty and their future business.
Varolii makes my processes more efficient.
Tom ShannonDirector of Revenue ManagementPuget Sound Energy