Agent Connect

Serve Your Customers Before You Answer the Call

Customers and agents share the same goal: quick service.

There’s a simple method for improving customer interactions at the call center. It’s Agent Connect.

Imagine the ability to serve customers before you greet them. Agent Connect gives call center agents detailed customer information via a warm transfer, letting them know the customer's name, account status, and more - before they answer the call.

This unique capability gives agents the ability to pull up a consumer history and plan their interaction one step ahead of the game.

Customers appreciate the quicker service. Agents value the visibility. Everybody wins.

• Webinars and Tools

  

  ROI Calculator:
  Find out how much you can save using Varolii instead of traditional mail.

• Resources

  • Data Sheet: Varolii Queue Management and Agent Connect keep agents efficient and your customers satisfied.
  • White Paper: Learn how to create a more efficient contact center.

• Demos

  • Varolii Locate is beyond standard skip-tracing. Learn the differences in this demo

• Request a Demo