Varolii Employee Communications

Critical Communications for Utilities

Reliable Communications You Can Depend On

During a planned or unplanned event, such as a power outage, not being able to communicate with customers can lead to the inability to maintain service levels and can cause customer dissatisfaction. During emergencies, like gas leaks and downed lines, it can result in danger to individuals and liability risk to companies. Yet manually calling customers is expensive and labor-intensive, and there is no reliable audit trail to ensure regulatory compliance.

Varolii’s Critical Communications for Utilities application enables utilities companies to automatically contact customers during planned or unplanned events. These automated notifications include curtailment notifications for demand response programs, power outage and service interruption communications, and other specific urgent communications needs, such as gas leaks, downed lines, and other hazards.

With Varolii, we've been able to cut the time it takes to get notifications out from hours to under 15 minutes, and we have a single, integrated system.

Mark WallenrodSouthern California Edison

• Our Customers

  

  

• Resources

  • Case Study: Southern California Edison proactively notifies customers of outages and curtailment events.
  • White Paper: Automated Customer Communications: Helping Utilities Manage in a Changing Environment.

• Demos

  • Utilities Outage Restoration: Discover how you can communicate and save
• Request a Demo