Varolii Employee Communications
Contact Center Agent
Efficient Call Centers Keep Their Agents within Reach
Contact centers achieve targeted service levels when they plan for the unknown. How quickly you can respond to fluctuations in resources and critical events impacts everything from your customer service level to collections, operations, and more. Communicating with staff at the right moment, and through the right channel, is essential.
Varolii's Contact Center Agent provides automated communications specifically designed for call center and customer service environments. You can plan for the unknown, while also monitor agent performance, overtime availability, training, and other important functions.
Benefits
- Drive Improvements in customer service, collections, sales, operations
- Enable agents to self-confirm attendance, overtime, training, schedule changes
- Reduce time, money, and effort spent on organizing shifts, finding available agents and support staff
- Inform personnel about emergency situations (weather conditions, IT outages, etc.)
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Varolii gives us the opportunity to communicate to the customer, ensure that they know that we care about them and give them a mechanism if they have an issue to come back to us.
Ted ParkerInformation Technology DirectorQualxServ