Alternative to the Dialer
Old Technology Can Limit Your Contact Center
The inherent limitations of predictive dialer technology are making contact center efficiency next to impossible. In fact, you could be losing money in areas you've never evaluated until now.
Consider what research indicates about the traditional dialer/agent combo:
- Only 1 in 3 connections are with the right person
- Each contact costs between $2 and $5 dollars
- 70% of agent time is spent dealing with wrong parties, dead air transfers and other negative outcomes
These drawbacks limit how efficient (and cost effective!) your contact center could be. In today’s economic climate, think of where that money can be put to better use.
Get Results
See what Varolii clients get when they augment their predictive dialer with proactive outbound communication:
- 200% increase in list penetration
- $10.90 collected per attempt vs. $5.64 previously
- 80% more dollars collected per dollar spent than traditional agent/dialer approach
A Better Way to Communicate
You can better leverage your existing dialer and agent investments by automating your customer and employee communications. With the right technology you can free up agents in the contact center to handle more complex calls and keep them more efficient.
With Proactive Outbound Communication, you can:
- Increase agent efficiency (focus live interaction on high priority accounts)
- Reach more people on their preferred mode of communication and enable them to self-serve
- Expand outreach to all channels channel (voice, text, email, etc.)
- Free up IT resources from maintaining a premise-based solution
- Reduce capital expenditures, integration costs and licensing fees
Automation/Agent Treatment Flexibility
Proactive Outbound Communication lets you blend the right mix of agents and automation for a more efficient contact center.