Utilities

Higher returns and more efficiency with every contact

Utilities know that proactive, personalized communication creates a positive ripple across the organization. Whether you're recovering revenue, streamlining operations, or making your contact center more efficient, success depends on how well and how often you reach out to your customers.

25 major U.S. utilities put this theory to test every day using Varolii's on-demand applications to drive meaningful and positive interaction at each stage of the customer lifecycle.

Every day, Varolii's utilities clients see results like these:

• 298% increase in average payments for each record attempted
• $252 collected per dollar spent
• 39% reduction in account write-off

Build better relationships

Customer Initiation Customer Service Collections

Customer Initiation Utilities streamline the process of delivering the right information to customers early on. Sample applications include: Welcome call - deflects costly inbound calls, better service Sign up for new account - help new customers avoid confusion First bill explanation - better service, more customers pay on time   Customer Service Utilities are reducing costly truck rolls, deflecting inbound calls, and boosting contact center efficiency. Sample applications include: Customer survey Appointment scheduling / reminder Service outage / restoration Curtailment Budget Bill programs   Collections Across all stages and risk groups, utilities are dramatically increasing dollars collected, reducing account write-offs and disconnects, and lowering collections costs in the process. Sample applications include: Early stage collections Late stage collections Payment reminders Final bill collections