Utitilities
On the Spot Service, Even Quicker ROI
58% Lower Cost than Outsourced Agents: In a pilot competition pitting Varolii against outsourced agents, Varolii reached more right parties for 58% less, saving $2.52 per Right Party Contact
Whether you’re collecting on a bill, notifying customers of service interruptions, outages and repair status, or simply welcoming customers to your service, you need to provide people with the information they need, at the time they need it, and through the most effective channel.
Varolii communications provides the type of service rivaled only by person-to person dialogue. Only we enable you to reach all your customers on a moment’s notice and keep your service reps focused on the most productive calls.
The Choice of Most Major Utilities
25 major U.S. utilities use Varolii's communications to improve the cost to collect, enroll customers in special rate plans, and keep their customers and employees informed.
It’s really impressive to say that out of every month we probably expect around $800,000 to $1 million worth coming out of phone calls that we’re making through Varolii services.
Danny GillamSenior AnalystKansas City Power and Light