Consumer Services Industries
Give the Service Customers Expect, Get the ROI You Demand
More Cost Effective than Outsourced Agents:
In a pilot competition pitting Varolii against outsourced agents, Varolii reached more right parties, and at a lower cost.
Consumer services companies have one thing in common: they provide superior customer service every day.
But only the most successful provide that service proactively and cost effectively. That’s where Varolii comes in.
Using the most interactive automated solution available, companies like Southwest Airlines, Schwan Food Company, and Worldwide TechServices (Qualxserv) communicate with their customers in the type of interaction rivaled only by person-to-person dialogue.
Whether you’re providing order status, technical support, shipment notification, or offering new services or products, customers will get the service they need—and you’ll get a better return with each interaction.
Your customers will thank you for it, and so will your contact center.
I've done a lot of ROI studies of our technologies and this is by far the quickest payback I've seen. And the payback is more than financial.

Karen Wells-FletcherManager of Network OperationsAlaska Airlines