Insurance

Staying competitive through better service

Varolii serves leading insurance companies with cost-effective solutions from retention and claims to customer service and surveys. By helping insurance companies proactively engage with policyholders, we do more than improve retention rates, we help build trust and increase lifetime customer value. And your customers will appreciate the service.

Every day, Varolii's insurance clients see results like these:

• Millions in additional revenue retention per year
• Shortened collections cycles
• Improved adjuster productivity
• Automate more of the claims process
• Reduce missed appointments

Build more profitable customer relationships

Customer Initiation Customer Service Customer Retention

Customer Initiation It's never too early to create a positive customer experience. Now give your customers the information they need - when they need it - information that can help create more profitable customer relationships that will deliver significant operational improvements. Sample applications include: Welcome call - deflect costly inbound calls Review coverage limits First bill explanation - better service, more customers pay on time Obtain missing information - update customer data to connect with more customers   Customer Service Maintaining a service edge is critical in the insurance industry. Today, insurance providers are delivering better service while boosting contact center efficiency with Varolii customer service applications. Sample applications include: Claims status Appointment scheduling Benefit changes Insurance / address verification Dispute status   Retention Varolii helps you increase brand loyalty—even winning customers back who’ve strayed. Sample applications include: Policy renewal Loyalty / rewards program Win-back